Heidi Gomez
ELK GROVE,CA
Summary
Customer-focused account management and service professional with experience supporting large client accounts, resolving service issues, coordinating with internal teams, and maintaining strong customer relationships. Dependable, organized, and professional, with strong communication and follow-through. Seeking a customer service, account support, client services, or administrative position.
Overview
27
27
years of professional experience
Work History
Service Department
ALSCO TEXTILES
07.2023 - 09.2026
- Provided customer support and helped with daily service requests.
- Coordinated service issues and kept customers updated on account matters.
- Partnered with internal teams to resolve customer concerns and support consistent service.
- Managed service requests while maintaining professional communication and strong attention to detail.
Account Manager
CANTEEN FOOD SERVICES
San Diego, California
03.2010 - 05.2013
- Managed large customer accounts and maintained professional client relationships.
- Worked with clients to ensure service quality, address concerns, and maintain customer satisfaction.
- Coordinated with internal teams to resolve service issues and follow through on customer requests.
- Monitored account needs and responded promptly to changing client requirements.
- Communicated professionally with customers and company personnel in a fast-paced service environment.
Event Coordinator
Abbey Party Rentals
San Diego, California
05.1999 - 10.2004
- Coordinated logistics for events, ensuring timely delivery and setup of rental equipment.
- Communicated with clients to determine event needs and preferences effectively.
- Oversaw on-site operations, directing staff during setup and teardown of events.
Education
Associate of Arts - Humanities
Grossmont College
El Cajon, CA06-1988
Skills
- Customer relationship management
- Client relationship building
- Attention to detail
- Team collaboration
- Account management
- Client relations
- Problem resolution
- Service coordination
- Administrative support
- Data entry
- Quality assurance
Timeline
Service Department
ALSCO TEXTILES
07.2023 - 09.2026
Account Manager
CANTEEN FOOD SERVICES
03.2010 - 05.2013
Event Coordinator
Abbey Party Rentals
05.1999 - 10.2004
Associate of Arts - Humanities
Grossmont College