Summary
Overview
Work History
Education
Skills
Accomplishments
Scholarship
Specialized Courses
Languages
Timeline
Generic

Heidi González Doria

Parkland,FL

Summary

Quality assurance analyst with the ability to maintain a comprehensive and organized database with experience in SW models under a collaborative style, experienced in meeting needs, improving processes, and exceeding requirements in team environments, a diligent worker with strong communication and task prioritization skills.

Overview

19
19
years of professional experience

Work History

Quality Assurance Analyst

Independent Consultant
02.2013 - 05.2019
  • Execute Software Quality Assurance Audits to Hildebrando company under CMMI structure for Level 5, these audits include the review of the process company, projects also interview of SQA team in order that they assure the model and the level.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Improved process reliability by executing analysis to ensure the tool PowerAMPUS met established requirements for the University.
  • Develop and execute training to stakeholder in the areas of Admission, Finance and Academic in order to implement PowerCAMPUS.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
  • Reported progress, test metrics and results to project stakeholders.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.

Project Manager, Client Services

It Era S.A De C.V
02.2004 - 10.2012
  • Identification of user needs for elaborating work plans and proposals and executor of pre-sale activities for projects of services.
  • Analysis, development, and presentation of solutions for the implantation of models and tool
  • Administrator, developer, and instructor for the implementation of international software and management models of quality: CMMI of the SEI, PMBOK, OPM3 IDEAL, PSM, RUP, etc)
  • Project manager for the strategic implantation of improvements through the Change Management methodology
  • Evaluator of processes under the CBAIPI (Capability Maturity Model) methodology
  • Collaborated closely with stakeholders to gather requirements, define project scope, and establish realistic timelines.
  • Leveraged industry best practices for efficiently managing complex projects, ensuring consistent success rates across multiple engagements.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Project Manager, Client Services

Ellucian (Sungard Higher Education)
08.2010 - 08.2012
  • Project Management in Private and Public Universities to implement PowerCAMPUS/ Banner with the integration of Dynamics and Moodle, Touchnet and Luminis Portal.
  • Developed and executed comprehensive project plans to ensure timely completion of deliverables.
  • Managed risks proactively by identifying potential issues and implementing mitigation strategies, ensuring smooth project progression.
  • Fostered strong relationships with clients, leading to increased contract renewals and referrals.
  • Optimized resource allocation, maximizing team productivity while minimizing costs associated with overtime and underutilization.
  • Mentored junior team members, enhancing their skills and contributing to overall team performance improvement.
  • Collaborated closely with stakeholders to gather requirements, define project scope, and establish realistic timelines.
  • Leveraged industry best practices for efficient management of complex projects, ensuring consistent success rates across multiple engagements.
  • Demonstrated expertise in change management processes, facilitating smooth transitions and minimizing disruptions to ongoing operations.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.

CMMI and Quality Assurance Engineer

Independent Consultant
11.2006 - 08.2010
  • Project Management and consultant for the PIP project in the UPAEP University, the main object is the implementation of the CMMI model in order to obtain the maturity level 2 and 3
  • Consultant for the project “San Marcos re-engineering 2009”, in the logistic area with the mail purpose of design and implement a software system for the monitoring and control of orders as well as the transports - assigned routes
  • Consultant for the project “Super Magno 2010” to redesign the TI area, Purchases, Treasury and Accounts for the USC (Unit of Shared Services) implementation with the reach to generate economies of scale for Síntesis y Litrografía Magnograf companies
  • Execute Software Quality Assurance Audits to Hildebrando company under CMMI structure for Level 3, these audits include the review of the process company, projects also interview of SQA team in order that they assure the model and the level
  • Execute the formal evaluation of the model CMMI- SCAMPI for Level 3 to Hildebrando company
  • Project Management and consultant for the design and implementation to the OPM3 and PMBOK models to the PIVASA Company
  • Consultant for investigate and develop the Plan of the industry of Software in the Tlaxcala state.
  • Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
  • Fixed identified issues to increase productivity and boost workflows.
  • Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.

Quality Engineer

Blitz Software
11.2003 - 02.2004
  • Development of the Software process standard (PEB) for Blitz Software company based on the Sw-CMM model.
  • Person in charge of administrating the improvement area, collaborating with cross-functional teams to ensure accurate measurement of key performance indicators.
  • Increased organizational understanding of key metrics by designing user-friendly dashboards displaying real-time data.
  • Auditor of processes and products of the Organizational projects to improve customer satisfaction with timely resolution of non-conformance issues and effective corrective actions.
  • Presented findings to management through clear visualizations and concise reports, facilitating data-driven decisions with metrics to identify areas for improvement.
  • Facilitated training sessions for team members on quality management principles and best practices, enhancing overall competency levels within the department.

CMMI and Process Analysist

Saito Soft
08.2003 - 02.2004
  • Project Management and consultant with the owner organization to prioritize initiatives to increase success rates of strategic projects.
  • Improved process efficiency by analyzing workflows and identifying areas for optimization under the Sw-CMM model for level 2.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Conducted regular audits of internal processes, ensuring compliance with Sw-CMM regulations and company policies.
  • Conducted root cause analyses to pinpoint underlying problems within existing processes, enabling targeted improvements.
  • Collaborated with cross-functional teams to identify opportunities for process improvement, developed change management protocols, and led workshops to foster a culture of continuous improvement among team members.
  • Monitored and reported on process performance to verify compliance with established standards.

Software Developer

Motorola México Software Development Centre
09.2000 - 01.2003
  • Developed customized software solutions for diverse clients under object-oriented programming.
  • Project Leader and designer for the Intranet Motorola University Project and the kickoff - worldwide annual Intranet
  • Developer, configuration management, and tester executor.
  • Optimized application performance by conducting regular code reviews and refactoring when necessary.
  • Created comprehensive documentation detailing software functionality for future reference or maintenance purposes.
  • Conducted root cause analyses of configuration issues, identifying areas for improvement and implementing corrective actions accordingly.
  • Safeguarded sensitive information by enforcing strict access controls on system configurations and related documents.
  • Implemented change control, configuration status accounting, and configuration audits.
  • Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.

Education

Master of Science - Energy Management And Its Renewable Sources

Monterrey Inst, of Technology & Higher Education
Mexico
06.2024

Bachelor of Science - Computer Science Engineering

UDLA-P
Mexico
06.2002

Skills

  • Strategic Planning
  • Team Collaboration
  • Data Analysis & Quality Assurance Processes
  • Risk Management
  • Gap Analysis
  • Data Mapping and Processes and Procedures
  • Process Improvement
  • Configuration Management
  • Collaborative Development Planning

Accomplishments

Bachelor's Degree - Honorary Mention

Stanford - Certification on Energy Innovation and Emerging Technologies



Scholarship

Computer Software Engineer, UDLA-P (Universidad de las Américas – Puebla), Honorary Mention

Specialized Courses

  • Acelerated PMP Exam Preparation Course
  • Course of Finances for non-Financiers
  • Management of the Transition in the Improvement of Processes
  • SCAMPI ATT- Assessment Team Training v1.2
  • CMMI - Economics and Challenge
  • Introduction to the CMMI-DEV 1.2, Official Course SEI
  • Practical Software & Systems Measurement
  • Project Management Professional
  • Change Management
  • CMMI Fundamentals
  • Rational Managing Iterative Development
  • Rational Unified Process
  • Quality Assurance of process and product
  • Process and Method for Software Metrics

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Quality Assurance Analyst

Independent Consultant
02.2013 - 05.2019

Project Manager, Client Services

Ellucian (Sungard Higher Education)
08.2010 - 08.2012

CMMI and Quality Assurance Engineer

Independent Consultant
11.2006 - 08.2010

Project Manager, Client Services

It Era S.A De C.V
02.2004 - 10.2012

Quality Engineer

Blitz Software
11.2003 - 02.2004

CMMI and Process Analysist

Saito Soft
08.2003 - 02.2004

Software Developer

Motorola México Software Development Centre
09.2000 - 01.2003

Master of Science - Energy Management And Its Renewable Sources

Monterrey Inst, of Technology & Higher Education

Bachelor of Science - Computer Science Engineering

UDLA-P

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Heidi González Doria