Heidi J. Gordon
Quakertown,PA
Summary
Experienced servant leader with strong background in guiding teams, developing leaders, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Intervention Services
Council of Southeast Pennsylvania, Inc.
03.2016 - Current
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Provided leadership development opportunities for staff, enhancing professional skills and promoting career growth.
- Collaborated with other departments to identify areas of synergy that could improve overall organizational performance.
- Leveraged professional networks and industry knowledge to strengthen client relationships at the local, state and federal levels.
- Implemented and managed local, state and federally funded projects.
- Strategic planning and the implementation of agency policies and procedures for clinical services
- Established programmatic goals and analyzed performance and outcomes data.
- Ensured compliance for credentialing of staff and regulatory agencies.
Adjunct Faculty
Southern New Hampshire University
03.2020 - Current
- Instruction in Substance Use Disorder and Recovery Studies, Counseling Theory, Introduction to Human Services, and Law and Ethics in Human Services
- Established strong rapport with students by demonstrating genuine interest in their academic progress and personal growth as scholars.
- Promoted a positive learning environment through open communication and constructive feedback.
- Partnered with instructional designers to create interactive e-learning modules for remote learners, increasing accessibility and engagement.
- Analyzed effectiveness of curriculum already in place.
Adjunct Faculty
Chestnut Hill College
03.2017 - 04.2023
- School of Continuing and Professional Studies -Nonprofit Management, Sociology, Human Services.
- Utilized active learning strategies in the classroom, encouraging student participation and promoting retention of course material.
- Established strong rapport with students by demonstrating genuine interest in their academic progress and personal growth as scholars.
- Provided constructive feedback on assignments, enabling students to improve their writing and critical thinking skills.
Vice President of Quality and Organizational Development
Project Transition
02.2011 - 05.2015
- Developed and implemented orientation program and internship programs
- Implemented organization-wide staff training and education initiatives to enhance performance and quality of patient care
- Developed and directed a Leadership Development Program
- Revised policies and procedures to adhere to changes in local, state, and federal laws & regulations
- Served as a liaison between the organization, staff, and community
- Maintained exceptional program standards through continuous quality improvement
Recovery Community Support Programs Project Manager
Bucks County Council on Alcoholism and Drug Dependence, Inc.
09.2006 - 02.2011
- Managed administration and budget of a four-year federal grant
- Directed expansion of services through Bucks and Philadelphia County
- Developed and executed policies and processes to achieve the goals and objectives of the grant funding
- Trained, educated, and improved the performance of staff members and volunteers
- Educated community stakeholders about grant initiatives and program services
Education
Master of Science - Organizational Development and Leadership
St. Joseph’s University
01.2015
Bachelor of Arts - Human Services Concentration
DeSales University formerly Allentown College of St. Francis DeSales
01.1999
Skills
- Coaching and Counseling
- Leadership Development
- Supervision
- Performance Management
- Program Development
- Creativity and Innovation
- Team Collaboration
- Problem resolution
- Organization and time management
- Learning Management Systems
Affiliations
Certified Alcohol and Drug Counselor-Pennsylvania Certification Board
Quality Matters Certified Curriculum Developer
NAADAC Association for Addiction Professionals
Certification
- Pennsylvania Certification Board Certified Alcohol and Drug Counselor 2001 – Present
- Pennsylvania Bureau of Drug and Alcohol Programs Clinical Supervisor Certification 2021
- Quality Matters Certified Curriculum Developer
Timeline
Adjunct Faculty
Southern New Hampshire University
03.2020 - Current
Adjunct Faculty
Chestnut Hill College
03.2017 - 04.2023
Director of Intervention Services
Council of Southeast Pennsylvania, Inc.
03.2016 - Current
Vice President of Quality and Organizational Development
Project Transition
02.2011 - 05.2015
Recovery Community Support Programs Project Manager
Bucks County Council on Alcoholism and Drug Dependence, Inc.
09.2006 - 02.2011
Bachelor of Arts - Human Services Concentration
DeSales University formerly Allentown College of St. Francis DeSales
Master of Science - Organizational Development and Leadership
St. Joseph’s University
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