Heidi Goulet
Hudson
Summary
Proficient salon manager with a strong background in team training and customer relationship management. Successfully developed marketing strategies that increased client retention and delivered superior service, ensuring a thriving salon environment.
Overview
15
15
years of professional experience
Work History
hair stylist
hair-a-halics
Hudson
10.2019 - Current
- Consulted with clients to determine desired hairstyles and services.
- Performed haircuts, coloring, and styling using various techniques and tools.
- Educated clients on effective hair care products and maintenance techniques to enhance hair health.
- Developed personalized treatment plans based on individual hair types and needs.
- Trained junior stylists on advanced techniques and customer service best practices to improve client satisfaction.
- Coordinated daily appointment schedule to maximize client flow and minimize wait times.
- Supported team members during peak salon hours to enhance workflow.
Parts Delivery Driver
NAPA Auto Parts - Genuine Parts
Nashua
03.2023 - 06.2025
- Delivered auto parts to various locations efficiently and safely.
- Delivered parts to customers in a timely manner.
- Maintained accurate delivery and inventory records to support operational efficiency.
- Provided customers with product information and order details to enhance service experience.
- Loaded and unloaded delivery vehicles with care and precision.
- Loaded and unloaded delivery parts from truck with care.
- Unloaded and organized inventory received from manufacturers and distribution centers.
- Conducted routine vehicle inspections to uphold safety standards and ensure reliable operation.
- Maintained cleanliness of assigned vehicle and ensured it was properly stocked with supplies.
- Checked orders for accuracy prior to delivery.
- Adhered to company safety protocols during all operations.
Salon Manager
Smart Style Salon
04.2011 - 09.2019
- Developed and executed marketing strategies that enhanced service visibility and attracted new clients.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Ensured compliance with health and safety regulations within the salon environment.
- Addressed and resolved guest complaints to ensure customer satisfaction.
- Monitored employee performance to ensure quality services were delivered consistently.
- Trained and supervised staff on customer service techniques and product knowledge to improve service quality.
- Conducted performance evaluations to assess stylist capabilities and provide feedback.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Facilitated team meetings to discuss goals, challenges, and operational improvements.
- Scheduled employees and oversaw customer appointment calendar.
- Oversaw inventory management, ensuring supplies were stocked and organized.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Generated monthly reports tracking progress toward ownership goals to inform strategic decisions.
- Supervised banking procedures, cash flow, and accounting processes.
- Analyzed financial data on a weekly basis to make informed decisions about budgeting and expenditures.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Addressed customer problems quickly and according to service standards.
Education
Cosmetology
Dover Vocational
Dover, NH06-1996
Skills
- Hair coloring
- Advanced styling
- Client consultations
- Treatment planning
- Hair care education
- Customer relationship management
- Appointment scheduling
- Employee training
- Effective communication
Timeline
Parts Delivery Driver
NAPA Auto Parts - Genuine Parts
03.2023 - 06.2025
hair stylist
hair-a-halics
10.2019 - Current
Salon Manager
Smart Style Salon
04.2011 - 09.2019
Cosmetology
Dover Vocational