Heidi Grashel
Elgin,IL
Summary
Multi-Talented & collaborative and detail-oriented Management Professional with a proven track record in sales, strategic planning, coordination, customer service, and project management. Experienced with client relationship management and personalized travel planning, ensuring memorable cruise experiences. Utilizes customer service skills to meet diverse client needs and exceed expectations. Track record of driving sales and fostering customer loyalty through effective communication and tailored travel solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Cruise Consultant
Norwegian Cruise Line
02.2023 - Current
- Facilitated easy and secure payments for clients by providing multiple payment options and guiding them through the process.
- Enhanced company sales revenue by creating targeted marketing campaigns for potential and existing clients.
- Offered excellent customer service throughout entire booking process from initial inquiry until trip completion.
- Handled client inquiries promptly and professionally, resolving issues efficiently to maintain customer satisfaction.
- Maintained comprehensive knowledge of cruise itineraries, ship amenities, and industry trends to provide expert advice to clients.
Freelance Travel Agent-Part Time
Independent Management
03.2020 - 02.2023
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Followed up with customers to increase customer service with travel plans.
Project Manager & Design Sales Specialist
A&D Exterior Improvements
01.2010 - 01.2023
- Sales in Solar, Roofing, Siding, Windows, Soffit/Fascia, Gutters
- Selected materials and production techniques used for products.
- Researched and explored use of new materials, technologies and products to incorporate into designs.
- Negotiated contract agreements with clients and suppliers to create mutually beneficial business relationships.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Education
Bachelor of Science - Interior Design & Architecture
Brooks College
Long Beach, CA05.2009
Skills
- Relationship management
- Active Listening Sales Expertise
- Negotiation
- CRM software
- Sales
- Multitasking Abilities Project Management
- Travel industry trends
- Client relationship building
- Travel bookings processes
- Leadership
- Complex Problem-Solving Critical Thinking
- Project management
Certification
- TEFL Present
- NKBA Certified 2009 to Present
- Driver's License
- PMP
Timeline
Personal Cruise Consultant
Norwegian Cruise Line
02.2023 - Current
Freelance Travel Agent-Part Time
Independent Management
03.2020 - 02.2023
Project Manager & Design Sales Specialist
A&D Exterior Improvements
01.2010 - 01.2023
Bachelor of Science - Interior Design & Architecture
Brooks College