HEIDI GRAY
Danville,VT
Summary
Reliable and seasoned administrative team member with in-depth understanding of healthcare procedures and administrative operations.
Overview
12
12
years of professional experience
Work History
Master Scheduler
Dartmouth Cancer Center Radiation Oncology
Lebanon, NH
12.2021 - Current
- Develops and maintains the master schedule and call schedules.
- Manages physician calendars and scheduling templates, arranged meetings for physicians or other healthcare providers.
- Provided administrative support to physicians, nurses and other medical staff.
- Schedules patients and procedures, coordinating with diagnostic imaging, laboratory and consult services.
- Identifies potential staffing problems and resolves as appropriate or raises issues to the appropriate leader.
- Developed and improve training procedures to aid in team member development.
- Identified areas where changes could be made to improve efficiency in the scheduling process.
- Assist in improving, updating and implementing process changes.
- Collaborated with cross-functional teams to streamline workflows.
- Participated in regular meetings with billing staff to discuss authorizations for on treatment patients.
- Assisted with insurance claims by verifying coverage and obtaining authorization numbers as needed.
- Coordinated referrals between primary care physician offices and specialists or hospitals.
- Provided training and support to new team members on procedures.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Scanned documents into EMR systems when necessary.
Senior Clinical Secretary- Procedural
Dartmouth-Hitchcock Medical Center
St. Johnsbury, VT
07.2018 - 12.2021
- Answered telephones and directed calls to appropriate personnel.
- Entered patient data into electronic medical records system accurately and efficiently.
- Prepared medical records for patient visits and maintained accurate filing systems.
- Provided administrative support to physicians, nurses and other medical staff.
- Organized and maintained patient records and files in accordance with HIPAA regulations.
- Scheduled patients for provider visits, chemotherapy and radiation treatment, diagnostic imaging and labs as well as consult services.
- Coordinated referrals between primary care physician offices and specialists or hospitals.
- Scanned documents into EMR systems when necessary.
- Collected co-pays at time of service according to clinic policy.
- Monitored office supply levels and notified management of needs.
Transfer Center Coordinator
Dartmouth-Hitchcock Medical Center
Lebanon, NH
04.2016 - 10.2018
- The Transfer Center Specialist is a key member of the team that handles all requests for patient transfers into DHMC, telemedicine service encounters, and provider to provider patient consults.
- Independently handles telemedicine encounters, clinic/internal admissions and consult requests.
- Facilitates completion of transfer requests as delegated
by the Transfer Center RN, including facilitation of alternate patient disposition. - Documents actions per unit standards.
- Answers incoming calls and determines request type. Gathers all pertinent patient demographic information as well as information about referring facility and provider.
- Requests imaging or EKGs be forwarded.
If transfer request and RN not immediately available, accepts and documents clinical information provided/by scripting. - Independently and accurately completes telemedicine encounters, consults and internal admissions. May handle transfer requests per protocol/upon delegation by RN.
- Communicates and collaborates with Patient Flow Command staff as well
as House Supervisor to assist in prioritization of bed assignment activities including obtaining and relaying relevant data to ensure proper patient placement and care requirements (e.g. private room, bariatric room, lift
room etc.) - Establishes timely communications between referring provider, accepting provider, House Supervisor, on-call medical director, unit charge RNs, Patient Flow Command Center and DHART as applicable.
- Develops and promotes long-term relationships with referring facilities and providers.
- Maintains accurate and timely documentation relating to all calls and assists in maintaining databases. Obtains pertinent documentation needed to create medical record numbers.
LNA, PACU
Dartmouth-Hitchcock Medical Center
Lebanon, NH
11.2012 - 06.2017
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Transported patients to treatment units, using wheelchair or stretcher.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Maintained and stocked the unit supplies and equipment.
- Participated in educational programs related to nursing assistant skills development.
Education
High School Diploma -
Lebanon High School
Lebanon, NH06-1993
Some College (No Degree) - Psychology
University of Hawaii At Manoa
Honolulu, HILNA Program
Riverbend Career And Techincal Center
Bradford, VT08-2004
Skills
- Master scheduling
- Yellow Belt Training
- Adaptability and Flexibility
- Team Collaboration
- Multitasking
- Active Listening
- Time Management
Timeline
Master Scheduler
Dartmouth Cancer Center Radiation Oncology
12.2021 - Current
Senior Clinical Secretary- Procedural
Dartmouth-Hitchcock Medical Center
07.2018 - 12.2021
Transfer Center Coordinator
Dartmouth-Hitchcock Medical Center
04.2016 - 10.2018
LNA, PACU
Dartmouth-Hitchcock Medical Center
11.2012 - 06.2017
High School Diploma -
Lebanon High School
Some College (No Degree) - Psychology
University of Hawaii At Manoa
LNA Program
Riverbend Career And Techincal Center
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