Heidi Greenleaf

● Reduced eligibility determination errors by 30% by ensuring thorough knowledge of program guidelines and regulations and updating Standard Operating Procedures (SOPs) for improved accuracy and efficiency
● Collaborated effectively with multidisciplinary teams, including social workers, case managers, lawyers and housing specialists, to provide comprehensive emergency housing assistance to clients in need
● Significantly enhanced client satisfaction by providing timely and accurate eligibility determinations for a variety of assistance programs

● Conducted in-depth financial analysis of capital budgets exceeding $20 million across four distinct portfolios, demonstrating strong analytical and financial modeling skills
● Managed daily financial operations, including account tracking, payroll processing, budget management, invoicing, and bank reconciliations, utilizing QuickBooks accounting software
● Ensured the accuracy of financial statements by conducting thorough reviews and generated daily reports on gross profit, providing critical insights into business performance
● Processed and analyzed W-2 and W-9 forms, accurately inputting data into an online web portal to generate year-end statistical reports for clients
● Enhanced data collection, financial analysis, and reporting processes, resulting in optimized business practices and improved customer retention

● Implemented and managed effective recruitment and retention strategies, resulting in the successful hiring and retention of over 50 employees annually. Developed and led an internal canvassing team, significantly increasing sales lead generation with 80% of leads now sourced internally
● Spearheaded the implementation of a new CRM (Customer Relationship Management) board for efficient tracking of all insurance policies. Led annual audits and renewals, successfully negotiating better rates and identifying cost-saving opportunities, resulting in a $20,000 reduction in insurance expenses in 2024
● Managed all aspects of company finances, including payroll, accounts receivable, and accounts payable, for a company with annual revenue exceeding $20 million
● Demonstrated strong negotiation and analytical skills in securing favorable terms in a variety of contracts, contributing to the overall success of business operations, including a 20% reduction in permitting costs annually
● Streamlined Human Resources (HR) processes by automating key tasks within the CRM system, improving employee satisfaction and operational efficiency resulting in less time spent on administrative tasks, such as time-off requests and accessing HR information
● Developed and implemented a comprehensive employee handbook and Standard Operating Procedures (SOPs) to ensure compliance with all relevant labor laws

● Led and managed backcountry Search and Rescue (SAR) operations, including a team of highly trained professionals and an NPS-certified SAR K-9 unit to effectively assist and protect over 3 million annual visitors
● Public Information Officer (PIO)/National Emergency Medical Responder (NEMR)/Federal secret security clearance for National Park Service (NPS)
● Collaborated with Homeland Security and other local, state, and federal agencies to enhance security measures and mitigate risks at critical infrastructure sites (both public and private)
● Trained new dispatchers on use of Keystone Public Safety Computer-Aided Dispatch (CAD) system. This involved guiding them on effectively gathering critical information from emergency calls and efficiently dispatching first responders to incidents
● Actively engaged with community members through regular communication, building strong rapport and trust to foster a positive and reassuring presence within the community

● Successfully managed and supervised diverse programs serving over 500 participants annually, fostering personal and professional growth through horticultural therapies and vocational training
● Secured and managed over $70,000 in annual funding through grant writing, budget development, and successful coordination of large fundraising events
● Demonstrated strong operational and management skills by overseeing a 20-acre farm with 10+ employees. Streamlined operations and negotiated vendor contracts, resulting in $5,000 in annual cost savings
● Built and maintained a robust volunteer network of over 1,000 individuals, including school groups, AmeriCorps, veterans, and community organizations
● Excelled in administrative and operational tasks, including managing social media accounts and streamlining office workflows to ensure efficient and effective program delivery