Heidi Grosso
Saint Petersburg,FL
Summary
Results-driven professional with extensive experience in financial management and team leadership. Demonstrated success in streamlining operations and enhancing communication, resulting in significant efficiency gains. Expertise in records management and public records processing, ensuring compliance and accuracy while providing exceptional customer service. Recognized for strong critical thinking, multitasking abilities, and advanced skills in database management and information privacy compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Private Property Manager
ARNP
Saint Petersburg, FL
03.2019 - Current
- Oversaw property maintenance and coordinated repairs with vendors.
- Managed tenant communication and resolved issues efficiently.
- Conducted regular property inspections to ensure compliance with standards.
- Reviewed permit applications for compliance with local regulations and zoning laws.
- Processed permits using electronic tracking systems for efficient workflow management.
- Communicated with applicants to clarify permit requirements and gather necessary documentation.
- Collected monthly assessments, rental fees, deposits, and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Fiscal Records Specialist / Clerk of the 6th Judicial Circuit
Pinellas County Government
09.2022 - 01.2024
- Organized and maintained accurate records for various departments within local government.
- Managed electronic filing systems to ensure easy retrieval of documents and information.
- Processed incoming requests for public records in compliance with legal regulations.
- Reviewed and updated existing records to ensure completeness and accuracy.
- Scanned paper documents into digital formats as needed.
- Strictly adhered to confidentiality dictations to safeguard information.
Business Administrator
Coolsys
01.2020 - 09.2022
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
- Managed daily operations to ensure smooth workflow and efficiency.
- Maintained accurate records of inventory and supplies for projects.
- Streamlined communication between departments to improve collaboration.
- Managed the daily operations of the business office including accounts payable and receivable, payroll, budgeting, purchasing and inventory control.
- Collaborated with other departments to ensure effective communication between teams.
Education
AS - Business Administration - Management & Operations
Saint Petersburg College
Seminole, FLCertificate of completion - Management and Leadership
Saint Petersburg College
Seminole, FLSkills
- Financial and expense management
- Project management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Communication
- Problem solving
- Data entry
- Document scanning
- Records management
- Electronic filing systems
- Information retrieval
- Public records processing
- Effective communication
- Time management
- Computer operations
- Record management
- Customer service
- Communication skills
- Team collaboration
- Conflict resolution
- Team leadership
- Public relations
References
Available upon request.
Certification
- Notary Public
- Community Association Manager license
- Florida Alliance to end human trafficking
References
References available upon request.
Timeline
Fiscal Records Specialist / Clerk of the 6th Judicial Circuit
Pinellas County Government
09.2022 - 01.2024
Business Administrator
Coolsys
01.2020 - 09.2022
Private Property Manager
ARNP
03.2019 - Current
AS - Business Administration - Management & Operations
Saint Petersburg College
Certificate of completion - Management and Leadership
Saint Petersburg College
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