Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Guidry

Pearl River,LA

Summary

Talented Accounts Receivable Specialist with four years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Overview

27
27
years of professional experience

Work History

Client Services-Billing/Collection Customer Service Representative

Galloway, Johnson, Tompkins, Burr, & Smith
Mandeville, LA
02.2020 - Current
  • Reviewed and verified invoices for accuracy and completeness.
  • Processed vendor payments and reconciled vendor statements.
  • Followed up on past due accounts receivable balances to ensure timely payment.
  • Provided excellent customer service by responding promptly to inquiries from vendors or customers regarding billing issues or discrepancies.
  • Developed strategies for improving collection processes while maintaining positive relationships with customers.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Prepared written summaries of key findings from completed appeal investigations for senior attorney review.
  • Proficient in using legal billing software to accurately input and track client invoices.
  • Familiar with legal billing guidelines and procedures to ensure compliance with industry standards.
  • Developed proficiency in using Orion billing software for accurate and timely invoicing.
  • Received, sorted and organized incoming letters and packages.

Home School Instructor

Home School Instruction
Pearl River, LA
09.2009 - 08.2019
  • Delivered clear, informative lectures on subject matter framed to meet state standards.
  • Conducted parent-teacher conferences to discuss student progress.
  • Assisted with extracurricular activities related to the subject matter being taught.
  • Incorporated current events into coursework when possible.
  • Provided instruction in core academic subjects such as math, science, language arts, social studies, and foreign languages.
  • Collaborated with other home school instructors to create a comprehensive curriculum plan for all grade levels.
  • Organized field trips to museums or other cultural sites to enhance the learning experience.
  • Assessed student performance through tests, projects, and assignments.

Administrative Assistant

Buzzi Unicem USA
New Orleans, LA
01.1997 - 05.2006
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Scheduled appointments, meetings and events for management staff.
  • Answered questions from customers regarding products and services offered by the company.
  • Processed invoices for payment using accounting software applications.
  • Organized both physical and digital files and updated reports to coordinate project materials.

Education

Associate of Science -

Nunez Community College
Chalmette, LA
05-2000

Skills

  • Goal-Oriented
  • Customer Relationship Building
  • Patience and Persistence
  • Reliability
  • Multitasking
  • Self Motivation
  • Delinquent Account Notification

Timeline

Client Services-Billing/Collection Customer Service Representative

Galloway, Johnson, Tompkins, Burr, & Smith
02.2020 - Current

Home School Instructor

Home School Instruction
09.2009 - 08.2019

Administrative Assistant

Buzzi Unicem USA
01.1997 - 05.2006

Associate of Science -

Nunez Community College

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Heidi Guidry