Heidi Gusman
Ripon,CA
Summary
Dedicated customer service specialist with a strong background in conflict resolution and relationship management. Proven ability to handle escalated inquiries and enhance customer satisfaction through effective communication. Experience in managing diverse customer needs while maintaining attention to detail and operational efficiency.
Overview
29
29
years of professional experience
Work History
House Cleaner
Self Employed Services
Modesto, CA
02.2022 - Current
- Clean residential spaces, ensuring thorough sanitation and organization.
- Provide additional services upon request by customers such as laundry washing, folding, ironing or pet care.
Stay at Home Mom
Self-employed
Modesto, CA
09.2009 - 02.2022
- Managed daily household operations and schedules for family activities.
Cash Receipts Representative
American Medical Response
Modesto, CA
05.2007 - 10.2009
- Processed customer orders and collected payment information.
- Assisted customers with order placement, returns, exchanges, and refunds.
Collections & Service Representative
Associated Feed & Supply
Turlock, CA
05.2005 - 04.2007
- Managed customer inquiries regarding account balances and payment options.
- Resolved billing disputes through effective negotiation and problem-solving skills.
Customer Service & Collection Specialist
Cort Furniture Rental
Hayward, CA
10.2004 - 05.2005
- Managed customer accounts to ensure timely collection of outstanding payments.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
Office Admin Assistant
Guest Supply
Hayward, CA
08.2003 - 09.2004
- Coordinated communication between departments to streamline administrative processes.
- Handled incoming calls and inquiries, directing them to appropriate personnel effectively.
Account Executive
Crescent Truck Lines
Hayward, CA
01.2000 - 08.2003
- Managed client accounts and built strong relationships with key stakeholders.
- Coordinated logistics and schedules to ensure timely delivery of freight services.
Lead Customer Service Rep
Oak Harbor Freight Lines
Newark, CA
07.1998 - 01.2000
- Managed key account service, providing exceptional support to foster loyalty and retention.
- Developed strategies to improve the overall quality of customer experience.
National Accounts Service
Vecta Freight Lines
Hayward, CA
10.1997 - 07.1998
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Mt. Eden High School
Hayward, CASkills
- Written Communication
- Team collaboration
- Customer relationship management
- Attention to Detail
- Task Prioritization
- Conflict Resolution
- Organization skills
Timeline
House Cleaner
Self Employed Services
02.2022 - Current
Stay at Home Mom
Self-employed
09.2009 - 02.2022
Cash Receipts Representative
American Medical Response
05.2007 - 10.2009
Collections & Service Representative
Associated Feed & Supply
05.2005 - 04.2007
Customer Service & Collection Specialist
Cort Furniture Rental
10.2004 - 05.2005
Office Admin Assistant
Guest Supply
08.2003 - 09.2004
Account Executive
Crescent Truck Lines
01.2000 - 08.2003
Lead Customer Service Rep
Oak Harbor Freight Lines
07.1998 - 01.2000
National Accounts Service
Vecta Freight Lines
10.1997 - 07.1998
High School Diploma -
Mt. Eden High School