Heidi Hacker
Portland,OR
Summary
Results-driven professional with a strong focus on customer satisfaction and building trusted relationships. Extensive experience in driving customer outcomes and influencing strategic decisions. Skilled at synthesizing complex information and providing data-driven insights to tailor solutions to client needs. Passionate about customer service and problem-solving, ensuring long-term value and satisfaction.
Overview
19
19
years of professional experience
Work History
Sr. Sales Development Specialist
Market Launcher, LLC
03.2014 - Current
- Cultivate long-term client relationships, acting as a trusted advisor to drive satisfaction and success
- Subject matter expert in healthcare, sales and marketing, delivering tailored solutions for clients
- Execute data-driven sales strategies, achieving market share growth and customer retention
- Lead successful marketing campaigns and customer engagement strategies, contributing to retention
- Collaborate with sales and marketing teams to align client needs with business goals
Pharmaceutical Specialist
Sepracor, Inc.
03.2006 - 02.2010
- Drove 25% YoY revenue growth across product lines and built long-term customer loyalty
- Managed a diverse territory of 165 physicians, focusing on high-value accounts for greater impact
- Increased product adoption by 30% through strategic targeting of top prescribers
- Developed marketing strategies, improving client engagement by 20% and differentiating from competitors
- Achieved 95% client satisfaction through effective relationship-building and tailored solutions
Education
Bachelor of Science -
California State Polytechnic University, Pomona
Pomona, CA01-1993
Skills
- HubSpot
- Slack
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- PC
- Macintosh
- Campaign Tracking
- Customer Success
- Lead Generation
Timeline
Sr. Sales Development Specialist
Market Launcher, LLC
03.2014 - Current
Pharmaceutical Specialist
Sepracor, Inc.
03.2006 - 02.2010
Bachelor of Science -
California State Polytechnic University, Pomona
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