Heidi Haggard
Chicago,IL
Summary
Dynamic retail leader with a proven track record at Nordstrom, excelling in training and mentoring teams to achieve significant revenue growth. Skilled in strategic planning and inventory management, I consistently surpassed sales targets while enhancing customer satisfaction through exceptional service and innovative event execution.
Overview
6
6
years of professional experience
Work History
Department Manager-Women’s Active and Lingerie
Nordstrom
Chicago, IL
12.2024 - Current
- Oversaw departments with a combined budget exceeding $6,000,000.
- Achieved top percentage in acquiring new digital clients.
- Create and action “home grown” events, all resulting in double digit increases over LY
- Teach Selling and how to give 5 point standard for customer service
- Coaching KPI reporting and holding Team to business markers
- Skilled in implementing RFID techniques effectively.
- Contributed to Midwest Inventory Committee's efforts in optimizing stock control.
- Conducted webinars to enhance product knowledge among Midwest and Central partners.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Department Manager-Kids,Handbags, and Jewelry
Nordstrom
Cincinnati, OH
02.2019 - 12.2024
- Implemented fair performance reviews to foster accountability and continuous improvement.
- Achieved significant revenue growth by organizing trunk shows with sales exceeding $340,000 annually.
- Contributed to success of top associate achieving million-dollar sales.
- Participated in Midwest inventory shrink committee meetings.
- Developed strategic alliances with suppliers.
- Directed the selection and career progression of two Assistant Department Managers
- Onboarded seasonal workforce to meet demand.
- Directed multifaceted departments by scheduling and planning daily tasks.
- Ensured inventory accuracy and upheld merchandising guidelines.
Department Manager-Men’s Apparel
Nordstrom
Cincinnati, OH
02.2022 - 08.2023
- Improved customer satisfaction by providing exceptional service and in-depth product knowledge.
- Recorded a 41% increase in growth compared to pre-pandemic levels in fiscal 2022.
- Recognized as Department Manager “Cash Call” winner for Q1 2022.
- Selected as a candidate for the Anniversary Store Cup in 2022.
- Oversaw operations of Women's and Men's Shoe Department in Q3 2023 whilst managing allocated department
- Executed promotional strategies to boost brand visibility.
- Achieved consistent compliance with company policies and procedures, leading by example in maintaining high standards of professionalism.
Assistant Department Manager/Interim DM
Nordstrom
Cincinnati, OH
10.2021 - 02.2022
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
- Earned ADM Spotlight Award for exceptional contributions in December 2022.
- Gained understanding of sophisticated business methods and executed KPI benchmarks.
- Secured short-term sales assistance to attain desired financial outcomes.
- Led store operations to assist management.
- Enhanced cashroom protocols.
Clé De Peau Beauté & Sisley Paris CM
Nordstrom
Cincinnati, OH
02.2020 - 10.2021
- Worked well in a team setting, providing support and guidance.
- Achieved personal and counter targets consistently.
- Facilitated the introduction of innovative programs across the beauty department.
- Facilitated comprehension of business practices for new team members.
- Conducted training sessions to enhance associates' understanding of product features.
- Collaborated with beauty stylists to enhance brand performance.
- Executed outreach strategies to inform customers about store promotions and product introductions.
Dior Counter Manager
Macy’s
Cincinnati, OH
03.2019 - 03.2020
- Organized sale events and created eye-catching product displays to attract customers to Dior counter.
- Ranked as the leading counter in sales performance across Midwest retailers. Surpassing $500,000 in yearly volume.
- Honored with an invitation to a recognition dinner by Midwest Regional Manager.
- Hosted national makeup artist events quarterly
- Coordinated product showcases at client venues.
- Scheduled events proactively to exceed previous years' participation numbers.
- Engaged in professional development workshops.
- Outperformed expectations in meeting retail card application goals.
- Guided new hires in mastering makeup application skills.
- Enhanced trend forecasting skills by studying fashion publications and digital resources.
Skills
- Training and mentoring
- Goals and performance
- Work planning and organization
- Sales reporting
- Employee management
- Staff hiring and retention
- Employee performance evaluation
- Strategies and goals
- Vendor relationship management
- Systems and software expertise
- Strategic planning
- Operations
- Innovation skills
- Business development and planning
- Adaptability and flexibility
- Budgeting and forecasting
- Performance evaluation
- Supply and inventory management
- Department leadership
- Teamwork and collaboration
- Hiring and training
- Staff training
- Professional and courteous
- Performance tracking and evaluation
- Goal setting
- Problem resolution
Websites
Accomplishments
- 25 years of Retail Experience
- Achieved +66% increase over LY by hosting “home grown” events with accuracy and efficiency.
- Finding the best team to drive results
- Forging relationships with vendors to help support business growth
- ADM Spotlight December 2022
- 2022 Department Manager Cash Call: Q1 & Q2
- Nordstrom Store Anniversary Cup Nominee 2022
Timeline
Department Manager-Women’s Active and Lingerie
Nordstrom
12.2024 - Current
Department Manager-Men’s Apparel
Nordstrom
02.2022 - 08.2023
Assistant Department Manager/Interim DM
Nordstrom
10.2021 - 02.2022
Clé De Peau Beauté & Sisley Paris CM
Nordstrom
02.2020 - 10.2021
Dior Counter Manager
Macy’s
03.2019 - 03.2020
Department Manager-Kids,Handbags, and Jewelry
Nordstrom
02.2019 - 12.2024