Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Hall

Princeton,NC

Summary

Dynamic Beauty Salon Manager with a proven track record at Beauty Girls Brow Bar, excelling in customer service and financial management. Enhanced operational efficiency through effective appointment scheduling and problem-solving skills, while fostering a positive work environment. Successfully trained staff, leading to improved client satisfaction and retention.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

13
13
years of professional experience

Work History

Beauty Salon Manager /Licensed Esthetician

Beauty Girls Brow Bar
11.2014 - 07.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, walk-in clients, and direct phone calls to the appropriate office.
  • Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
  • Monitored salon finances closely, implementing cost-saving measures to maximize profitability.
  • Managed inventory effectively, reducing waste and ensuring timely product restocking.
  • Collaborated with external auditors during annual reviews, ensuring transparency and adherence to regulatory requirements.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Streamlined accounting processes by implementing efficient software and tools, resulting in improved accuracy and reduced processing time.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Increased client retention by implementing loyalty programs and offering tailored promotions.

Licensed Massage Therapist /Licensed Esthetician

Casbah Day Spa
12.2013 - 11.2014
  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
  • Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.

Accounts Payable Assistant

Client First Settlement Funding
09.2011 - 04.2013
  • Kept vendor files accurate and up-to-date to expedite contractor processing and dispatch.
  • Completed data entry tasks with accuracy and efficiency.
  • Responded promptly to vendor inquiries, fostering positive relationships with external partners.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Managed expense report processing, verifying receipts for accuracy and compliance with company policies before reimbursement.
  • Coordinate client and contractor meetings.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Arranged hotel accommodations, cars or drivers and all necessary travel accommodations for clients and employees.

Waxing Specialist

European Wax Center
06.2011 - 12.2011
  • Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
  • Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
  • Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
  • Boosted clientele through effective promotion of waxing services and referral incentives.
  • Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.

Education

No Degree - Massage Therapy & Esthetician

Florida College of Natural Health
Pompano Beach, FL
12-2006

Skills

  • Data entry
  • Accounts payable
  • Invoice processing
  • Vendor invoice processing
  • General accounting
  • Customer service
  • Call center experience
  • Scheduling

Timeline

Beauty Salon Manager /Licensed Esthetician

Beauty Girls Brow Bar
11.2014 - 07.2024

Licensed Massage Therapist /Licensed Esthetician

Casbah Day Spa
12.2013 - 11.2014

Accounts Payable Assistant

Client First Settlement Funding
09.2011 - 04.2013

Waxing Specialist

European Wax Center
06.2011 - 12.2011

No Degree - Massage Therapy & Esthetician

Florida College of Natural Health

Similar Profiles

CREATE PROFILE