Heidi Hamilton
Powell,OH
Overview
14
14
years of professional experience
Work History
Assistant Store Leader
Giant Eagle
Columbus, OH
09.2009 - Current
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Implemented inventory control measures to reduce shrinkage and improve store profitability.
- Trained new team members on store policies, procedures, and sales techniques for improved performance.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Fostered a positive work environment by addressing employee issues and promoting open communication.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Monitored KPIs regularly, identifying areas of improvement and implementing effective solutions.
- Ensured compliance with company policies, safety regulations, and industry standards at all times.
- Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.
- Managed vendor relations for timely product delivery and optimal inventory levels while minimizing costs.
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Conducted regular audits of cash handling procedures to maintain financial integrity within the store location.
- Collaborated with cross-functional teams on projects aimed at improving overall store performance and customer experience.
- Resolved escalated customer complaints effectively, maintaining loyalty among patrons while upholding company values.
- Assisted in the development of staff training programs that led to increased productivity levels throughout various departments.
- Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Created staff schedules, approved requested time off and updated reports.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Supervised Number co-workers.
- Managed team workload to reach production targets.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Worked with customer service representatives to handle escalated customer issues.
- Reduced customer issues by Number% with introduction of surveys and questionnaires.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Conducted new-hire trainings Number times per year.
- Trained new-hires on type procedures to better service customers.
- Increased sales revenue by Number % each quarter.
- Completed monthly and quarterly Type reports for senior management.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Created training modules in partnership with HR for new hires.
- Answered product questions and assisted customers in selection and checkout.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Conducted inventory analysis to determine optimal stock levels.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Education
High School Diploma -
Dublin Coffman High School
Dublin, OH05.1992
Skills
- Microsoft Office Suite
- Task Delegation
- Microsoft Publisher
- Human Resource Policies
- Store Operations
- Merchandise Display
- Team Development
- Staff Management
- Policy Enforcement
- Recruiting and Hiring
- Employee Scheduling
- Sales Coaching
- Customer Relationships
- Employee Management
- Health and Safety
- Customer service
Timeline
Assistant Store Leader
Giant Eagle
09.2009 - Current
High School Diploma -
Dublin Coffman High School