Overview
Work History
Education
Skills
Timeline
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Heidi Hamilton

Powell,OH

Overview

14
14
years of professional experience

Work History

Assistant Store Leader

Giant Eagle
09.2009 - Current
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Implemented inventory control measures to reduce shrinkage and improve store profitability.
  • Trained new team members on store policies, procedures, and sales techniques for improved performance.
  • Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
  • Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
  • Fostered a positive work environment by addressing employee issues and promoting open communication.
  • Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
  • Monitored KPIs regularly, identifying areas of improvement and implementing effective solutions.
  • Ensured compliance with company policies, safety regulations, and industry standards at all times.
  • Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.
  • Managed vendor relations for timely product delivery and optimal inventory levels while minimizing costs.
  • Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
  • Conducted regular audits of cash handling procedures to maintain financial integrity within the store location.
  • Collaborated with cross-functional teams on projects aimed at improving overall store performance and customer experience.
  • Resolved escalated customer complaints effectively, maintaining loyalty among patrons while upholding company values.
  • Assisted in the development of staff training programs that led to increased productivity levels throughout various departments.
  • Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Created staff schedules, approved requested time off and updated reports.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Supervised Number co-workers.
  • Managed team workload to reach production targets.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Worked with customer service representatives to handle escalated customer issues.
  • Reduced customer issues by Number% with introduction of surveys and questionnaires.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Conducted new-hire trainings Number times per year.
  • Trained new-hires on type procedures to better service customers.
  • Increased sales revenue by Number % each quarter.
  • Completed monthly and quarterly Type reports for senior management.
  • Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
  • Created training modules in partnership with HR for new hires.
  • Answered product questions and assisted customers in selection and checkout.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Conducted inventory analysis to determine optimal stock levels.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.

Education

High School Diploma -

Dublin Coffman High School
Dublin, OH
05.1992

Skills

  • Microsoft Office Suite
  • Task Delegation
  • Microsoft Publisher
  • Human Resource Policies
  • Store Operations
  • Merchandise Display
  • Team Development
  • Staff Management
  • Policy Enforcement
  • Recruiting and Hiring
  • Employee Scheduling
  • Sales Coaching
  • Customer Relationships
  • Employee Management
  • Health and Safety
  • Customer service

Timeline

Assistant Store Leader

Giant Eagle
09.2009 - Current

High School Diploma -

Dublin Coffman High School
Heidi Hamilton