Heidi Hamilton
Memphis,TN
Summary
Sales professional with a track record of exceeding quotas by up to 200%. Skilled in building relationships that drive revenue growth and client satisfaction through tailored consultative solutions. Successfully managed a pipeline of 150+ leads, guiding all phases of the sales cycle.
Overview
17
17
years of professional experience
Work History
Business Advisor
ADT Security
Bartlett, TN
01.2026 - Current
- Driving B2B sales through cold calling, door knocking, and setting appointments with key decision-makers across small and mid-size businesses.
- Managed daily sales activities and client accounts, enhancing client satisfaction.
- Manage pipeline of 150+ active leads, guiding full sales cycle from prospecting through contract execution and onboarding.
- Oversaw territory coverage and account growth, fostering long-term client relationships.
- Built strong client relationships to learn needs and deliver tailored solutions.
- Provided expert advice on selecting security systems based on individual client requirements.
- Developed strategic security plans to enhance client safety and satisfaction.
- Conducted market research and analysis to pinpoint growth opportunities for clients.
- Facilitated meetings between senior management teams to discuss strategic initiatives.
- Identified areas where cost savings could be achieved through operational efficiency improvements.
Business Sales Specialist
Unistar Sparco
Millington, TN
04.2025 - 11.2025
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Developed strong relationships with clients to understand their business needs.
- Managed customer accounts, ensuring timely follow-ups and addressing concerns promptly.
- Listened to customer needs to identify and recommend best products and services.
- Participated in trade shows and networking events to promote brand visibility and engagement.
- Monitored competitors' activities in order to stay ahead of the competition.
Business Professional Advisor
Insperity Inc
04.2024 - 03.2025
- Delivered strategic HR and business solutions to SMB clients through consultative selling, addressing specific client needs.
- Conducted comprehensive needs assessments to identify client challenges and solutions.
- Generated new business opportunities through targeted networking, referrals, and proactive outbound prospecting efforts.
- Collaborated with cross-functional teams to create streamlined client onboarding processes, enhancing client experience.
- Built and maintained strong professional relationships to expand client portfolios
- Utilize Salesforce CRM to track opportunities, forecast revenue, and manage client communications
Senior Account Executive
Comcast
09.2019 - 04.2024
- Closed 30-40 new business accounts monthly, consistently exceeding quota 110-130%
- Exceeded sales goal by 200% in first month
- Generated new businesses by targeting small-to-medium businesses through cold calling, canvassing, referrals, and partner relationships
- Cultivated strong client relationships, enhancing sales growth and retention.
- Built trusted advisor relationships using consultative B2B sales strategies
- Developed customized quotes and negotiated contracts, securing new recurring revenue.
- Performed market research to uncover new business opportunities and industry trends.
Customer Support Specialist
Belnick
05.2017 - 08.2019
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Trained new team members on support protocols and system usage, improving onboarding process.
- Collaborated with cross-functional teams to streamline issue resolution processes, enhancing overall efficiency.
- Analyzed customer feedback to identify trends and recommend improvements, contributing to service enhancements.
- Led initiatives to improve response times, resulting in enhanced service quality.
Lead Technical Sales Representative
T-Mobile
12.2015 - 05.2017
- Managed complex sales cycles while consistently exceeding monthly goals by 140-150%
- Drove 20-30%monthly revenue growth through new customer acquisition, upselling, and account expansion
- Identified sales opportunities to maximize customer lifetime value and drive strategic account growth.
- Delivered technical presentations to clients, enhancing product understanding and engagement.
- Conducted product demonstrations to align solutions with customer needs, emphasizing features and benefits.
- Collaborated with engineering teams to tailor solutions for customer requirements.
Lead Retail Sales Consultant
Verizon Wireless
08.2009 - 05.2017
- Increased store revenue by 30-40% monthly through consultative selling and customer-focused solutions
- Exceeded individual and team sales goals consistently each month
- Led team in achieving sales targets through effective training and mentoring of new consultants.
- Developed and implemented customer engagement strategies to enhance brand loyalty and service satisfaction.
- Sold wireless services and devices while providing expert product knowledge
- Provided exceptional customer service and guided customers to make informed purchasing decisions
- Used CRM systems to track sales activity and customer interactions
Education
Bachelor of Science - Information Technology
University of Memphis
Memphis, TN05-2018
Skills
- Consultative selling
- Client relationship management
- Strategic prospecting
- Market analysis
- Sales forecasting
- Negotiation
- Account retention
- Problem-solving
- Analytical problem-solving
Accomplishments
- Consistently exceeded sales goals 20-40% month-over-month
- Achieved 200% of quota in first month of employment
- Closed 30-40 new accounts monthly 20 B2B outside sales
- Built strong referral and partner networks to sustain long-term revenue growth
Timeline
Business Advisor
ADT Security
01.2026 - Current
Business Sales Specialist
Unistar Sparco
04.2025 - 11.2025
Business Professional Advisor
Insperity Inc
04.2024 - 03.2025
Senior Account Executive
Comcast
09.2019 - 04.2024
Customer Support Specialist
Belnick
05.2017 - 08.2019
Lead Technical Sales Representative
T-Mobile
12.2015 - 05.2017
Lead Retail Sales Consultant
Verizon Wireless
08.2009 - 05.2017
Bachelor of Science - Information Technology
University of Memphis