Summary
Overview
Work History
Education
Skills
Websites
Certification
Organizations
Affiliations
Timeline
Generic

Heidi Hamor

Laveen,AZ

Summary

Versatile Director with proven abilities across all levels of organizational management. Talented in developing strategic partnerships, overseeing personnel, and developing tactical plans to meet strategic goals. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven leader with significant background in fundraising, interpersonal, relationship building, budgeting, forecasting, and financial management.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Director of Operations

Dress for Success Phoenix
07.2021 - Current
  • Responsible for the implementation and execution of the strategic plan for the mission
  • Works in concert with the CEO, staff, the board, volunteers and funders to ensure that the annual objectives are met
  • Promotes awareness and visibility of Dress for Success Phoenix through a variety of forums, including public speaking, media and community events
  • Foster and maintain relationships with Dress for Success Worldwide, referring agencies, local government, and other community organizations and relevant partners of Dress for Success Columbus
  • Created and implemented a comprehensive strategy for the organization, with the support of the CEO and Board of Directors, helping to expand philanthropic support for the organization through identification and cultivation of individual, foundation, corporate and public sources of revenue
  • Lead the budget oversight, planning, implementation, goal achievement and evaluation of special events
  • Ensure compliance with funding sources and regulatory requirements
  • Provide guidance and empowers staff to develop, implement and evaluate operational programs to ensure that they fulfill the organization’s mission, vision and objectives
  • Responsible for overseeing efficient and effective process and procedures, building a strong infrastructure and organizational capability
  • Brings together the programs of the organization to strengthen the work of each and to gain greater impact from clear communication and sharing of resources and ideas
  • Fulfills requirements of Dress for Success Worldwide affiliation, including standards of accountability and ongoing reporting
  • Oversees facility management and maintenance and associated operational budget

Business Consultant / Analyst - Contractor

Capco
10.2020 - 05.2021
  • Provide regulatory analysis and forensic loan file review to ensure compliance in Federal and State Consumer Protection Laws
  • Provide stakeholder analysis on historical and current business practices
  • Analyze business problems using data from internal and external sources
  • Report creation that identify process variation
  • Deliver on multiple project timelines to ensure the over-all project stays on track
  • Analyze, develop and propose enhancements to current business processes, reports and applications in order to optimize system effectiveness

Owner / Operator

The Irish Hare Pub
03.2018 - 01.2021
  • Streamline overall back and front-of-house operation
  • Act as a creative director for marketing and social media to accelerate business growth as well as served as an end-to-end owner of all business processes, including hiring and training staff
  • Formulate and coordinate menu and activities in line with business needs and objectives
  • Devise HR employee handbook to communicate the company’s policies
  • Contribute to website updates and social media integration
  • Taken complete ownership and guaranteed food safety, local, state, and federal compliance with employment law, licensing, liquor laws, food safety/handling, and welfare of guests
  • Enhanced financial efficiency through consistently delivering accurate monthly budgeting and forecasting
  • Played a pivotal role in conducting comprehensive cost analysis and rate-setting
  • Founded and managed The Irish Hare Pub growing revenue to $1,800,000.00in the first year

Business Process Improvement Manager

COCA-COLA
03.2016 - 07.2018
  • Experienced in onsite process mapping, training, and leading initiatives while leveraging formal problem-solving and process improvement tools
  • Oversaw creating, designing, testing, and implementing DSD planning solutions in SAP
  • Orchestrated or updated documentation in planning process
  • Delivered technical advice for business partners to teach and validate functionality
  • Provided project management support for multiple work streams within HR, including technology, people, policy, and process
  • Facilitated the delivery of training on process and solution design to all levels of the organization
  • Upheld sustainability of processes and reduced the business continuity risks
  • Augmented intellectual capital through training, rewarding, and retaining the best of the best
  • Developed a collaborative work environment for employees at all levels in the business to minimize waste, improve sustainability of process utilization and overall effectiveness of the DSD planning processes within the CONA operating environment as well as constantly reduce costs
  • Carried out inclusive data analysis in production and Testing SAP
  • Executed robust methodology and continuously supervised change management activities
  • Maximized productivity of workforce via technology enablement, process improvement, and identification of best practices
  • Comprehended system capabilities and process limitations through working cross-functionally across process areas

Central Planning Manager

COCA-COLA
03.2014 - 03.2016
  • Supply Chain Planning Manager in Vending
  • Superintended the Vending Planning team by setting up the function’s core capabilities, executing all planning processes consistently, collaborating with business partners in development and alignment of strategies, workforce and offering superior customer service while driving toward positive business results
  • Boosted core competences of the planning centers by regular IDP and performance review and management
  • Formulated and instigated Vending Planning processes for the West Region
  • Leveraged Vend planning system to make sure integrity and application of standard processes
  • Acted as direct leader of 50 strategic and tactical analysts
  • Accomplished annual operating income through proactively creating and leading robust workforce strategy
  • Spearheaded and completed projects within time and budgetary constraints
  • Improved vending machine fill rate by 45% in the first year of appointment

Merchandising Planning Analyst

COCA-COLA
10.2009 - 09.2011
  • Performed as a resource and SME for merchandising business partners to align strategies while providing exceptional customer service and obtaining positive business results through sourcing spectacular opportunities for continuous improvement
  • Worked collaboratively with cross-functional professionals on ad-hoc and special projects
  • Orchestrated and utilized reports to abet in driving CI and help to improve efficiencies
  • Supported MORP reviews for the Michigan and Western PA MU’s
  • Administered team activities as well as assisted as a events coordinator with focus on broadening business networking
  • Bettered merchandising workforce hours by 8% for Great Lakes Market Unit
  • Delivered on monthly, quarterly and seasonal supply chain project

Merchandising Supervisor - Supply Chain

COCA-COLA
10.2009 - 09.2011
  • Monitored the merchandising of home market customers
  • Participated actively in staffing, training, evaluating, and building team members
  • Organized the daily merchandiser activities
  • Focused on scheduling team members with goal to meet the demands of the forecast and sales activities within labor and OPEX budget
  • Identified and fulfilled OSHA safety training requirements
  • Partaken in constant supervision of outlet merchandising standards and execution
  • Accomplished improvement %15 YOY in labor costs; reduced customer issues by %63; Improved CPH (efficiency) by %10; and minimized work group safety incident rates by %35 YOY
  • Conducted inclusive quarterly AMP audits to ensure timecard compliance and accuracy; reviewed KRONOS on daily/weekly basis
  • Liaised with sales, distribution, merchandising planning, and external customers to accelerate business growth

Operations Manager - Supply Chain

COCA-COLA
06.2007 - 10.2009
  • Appeared as a point of contact between the distribution center and the sales; achieved annual OPEX budget
  • Controlled the OPEX of the warehouse, merchandising, maintenance, and distribution for 2 D
  • C’s
  • Attained desired internal audit results by O.E execution and implementation
  • Recognized as a change management lead with OFS, warehouse re-organization, and CE/OE initiatives
  • Created subordinates through education, training, and cross-functional team work
  • Confirmed effective administration of collective bargaining agreements and resolution of employee grievances in a timely manner
  • Renegotiated existing vendor contracts and successfully saved $45,000.00 in maintenance expenses
  • Mitigated losses and enhanced production efficiencies through organizing and improving pick floor flow

Operations Manager

Fedex Express
05.2003 - 06.2007
  • Responsible for on-time performance
  • Responsible for all hiring, orientation, training, coaching and performance management of drivers, package handlers and customer service agents
  • Responsible for ensuring compliance of all DOT, FAA, HAZMAT, OSHA, internal / external, Federal and State regulations
  • Received multiple station annual “MVP” awards for safety and efficiency improvements as well as was in the top 5% nationally with my employee S.F.A (survey feedback action) results, 4 years in a row

Education

Bachelor of Science, Management (BSM) - Business Administration And Management

University of Phoenix
Phoenix
01.2020

Skills

  • Operations Oversight
  • Strategic Planning
  • Risk Mitigation
  • Capital Spending
  • Process Improvement
  • Leadership Training
  • Strategic Planning and Execution
  • Financial Oversight

Certification

Lean Six Sigma Green Belt Certification, Purdue University School of Engineering

Organizations

  • National Diversity Council - Member
  • West Valley Women’s Networking Group - Member
  • Alliance of Arizona Non-Profits - Member
  • Sigma Beta Delta Honor Society - Member

Affiliations

Voices of the Desert - Fundraising Director, Board of Directors

Timeline

Director of Operations

Dress for Success Phoenix
07.2021 - Current

Business Consultant / Analyst - Contractor

Capco
10.2020 - 05.2021

Owner / Operator

The Irish Hare Pub
03.2018 - 01.2021

Business Process Improvement Manager

COCA-COLA
03.2016 - 07.2018

Central Planning Manager

COCA-COLA
03.2014 - 03.2016

Merchandising Planning Analyst

COCA-COLA
10.2009 - 09.2011

Merchandising Supervisor - Supply Chain

COCA-COLA
10.2009 - 09.2011

Operations Manager - Supply Chain

COCA-COLA
06.2007 - 10.2009

Operations Manager

Fedex Express
05.2003 - 06.2007

Bachelor of Science, Management (BSM) - Business Administration And Management

University of Phoenix

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Heidi Hamor