HEIDI HANSEN
Idaho Falls
Summary
Over the course of the past 20 years, I have consistently delivered what has been asked of me, and more. Most of these years have been served in an office setting while assisting, answering phones, scheduling appointments, and working with the public. The last 8 plus years working in the judicial system in Jefferson County has been instrumental in developing my court clerking abilities. Specifically, this position has given me added experience in customer service, data entry, and the management of court records and proceedings. I assist judges, attorneys, law enforcement, and other agencies daily. I am also adept at prioritizing my workload and multitasking to be very efficient. Additionally, I have attended all trainings offered by Supreme Court and county requirements. I am looking forward to using the knowledge and experience I have obtained over the last 8 years in the courts to acquire this position, and I am confident that I will be a valuable addition to the SPD.
Overview
24
24
years of professional experience
Work History
Deputy Court Clerk
Jefferson County Court
09.2017 - Current
- Prioritizes time sensitive or urgent tasks
- Reviews, accepts or rejects documents filed through the E-Filing system
- Prepares, proofreads, and processes court documents including summonses, complaints, motions, stipulations, warrants, notice of hearings, and other various court orders
- Receives and processes documents for felony, misdemeanor and juvenile cases, and enters those filings into the Odyssey database
- Manages the court calendar and coordinates schedules with judge and parties, sends notices in a timely manner
- Prepares cases for court, enters pleas and the court’s findings and enters disposition and sentencing into the Odyssey database
- Conducts the recording of court proceedings, ensures accuracy of court minutes and makes sure court begins timely
- Maintains custody of all documents and items offered as exhibits during a trial or hearing. Marks exhibits appropriately and creates a list of exhibits and witnesses called. Enters exhibits into the Odyssey system and places them securely in the exhibit room
- Collaborates with judge, bailiffs, and other parties to ensure smooth day to day operations
- Jury Duty: pulls and sends summonses via Enterprise Justice System. Impanels jurors, calls roll, administers oaths and reads jury verdicts
- Submits requests for interpreter services via GridCheck Program and verifies their attendance for hearings. Cancels the request if no longer needed
- Assists the public in person and by telephone, addresses their inquiries and provides timely responses
- Processes payments, oversees accounting functions such as daily reconciliation of clerk’s tills, and end of month reconciliation per Supreme Court business process
- Remains unbiased and shows professionalism each day. Practices confidentiality in and out of office
- Accurate timecard entry and experience in checking other’s timecards before submission
- Excellent communication skills with co-workers, as well as providing training to other clerks when needed
Oral Surgery Assistant
Blake Oral Surgery & Dental Implants
01.2007 - 01.2017
- Assisted surgeon with all procedures: dental implants, bone grafting, sinus lifts, extractions, biopsies, broken jaws and facial trauma, as well as aiding with the administration of general anesthesia
- Communicated with patients and family members regarding pre and post op procedures and recovery, and cost of such procedures
- HIPPA compliance and confidentiality, respect for every patient
- Scheduling appointments, filling the calendar
Dental Assistant
Hillam Dentistry
01.2002 - 01.2007
- Assisted dentist with all procedures and front office practices
- Patient care, respect, and confidentiality
Education
Dental Assisting Certificate -
Eastern Idaho Technical Collage
Idaho Falls, ID05-2002
High School Diploma -
Bonneville High School
Idaho Falls, ID05-1999
Skills
- Data confidentiality
- Strong organizational skills
- Effective communication
- Detail-oriented and thorough document preparation skills
- Knowledge of criminal and juvenile court procedures
- Proficient in Odyssey program
- Demonstrates daily professionalism and maintains respectful interactions
- Skilled in basic computer applications, email communication, and using Zoom for virtual meetings
Disclaimer
I would like to express my interest in the legal assistant position for the State Public Defender’s Office. I am confident that my skills and experience make me a strong candidate for your consideration. Additionally, I appreciate that the SPD provides important and meaningful work. Over the course of the past 8 years working in the Jefferson County Courts, I have acquired a strong foundation in the legal system and have really enjoyed the experience. My current position as a court clerk has enabled me to offer you exceptional communication, multi-tasking, and organizational skills, as well as attentiveness to calendaring and scheduling, and a keen eye for detail to forms and documents. You will find that I am a very honest, dependable employee and genuinely enjoy learning and working hard. I believe my background provides the necessary skills you are seeking for this position. I have attached my resume and references for your review. My preferred workplace is in Rigby, Idaho. Thank you for your consideration, and for this opportunity.
Timeline
Deputy Court Clerk
Jefferson County Court
09.2017 - Current
Oral Surgery Assistant
Blake Oral Surgery & Dental Implants
01.2007 - 01.2017
Dental Assistant
Hillam Dentistry
01.2002 - 01.2007
Dental Assisting Certificate -
Eastern Idaho Technical Collage
High School Diploma -
Bonneville High School