Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Harrington

Hillsborough,NH

Summary

Reliable medical office professional offers 15+ years of experience working in busy settings with high patient volumes. Enthusiastic medical assistant/receptionist communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Medical Receptionist

Tufts Medicine/Lowell General Hospital
Lowell, Massachusetts
04.2018 - Current
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.

Medical Assistant

Celebration Hospital
Celebration, FL
08.2004 - 03.2018
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Organized patient charts before each day's clinic sessions began.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.

Education

Associate of Science - Medical Assisting

The Salter School
Lowell, MA
05-2002

Bachelor of Science - Business Administration

Castle College
Windham, NH
05-1992

Skills

  • Billing Support
  • Records Management
  • Referral Verification
  • Payment Collection
  • Mail Management
  • Medical Terminology
  • Medical Transcription
  • Insurance Verification
  • HIPAA Compliance
  • Medical Charting
  • Medical Records Management
  • Appointment Scheduling
  • Patient Callbacks
  • Insurance Claims
  • Understanding of Medical Laws
  • Patient Relations
  • Outpatient Care
  • Front Desk Operations
  • Documentation
  • Microsoft Office
  • Office Administration
  • HIPAA Guidelines
  • Appointment Setting
  • Inventory Oversight
  • Records Maintenance
  • Paperwork Coordination
  • Electronic Medical Records
  • Inpatient Care
  • Patient Registration
  • Telephone Etiquette
  • Patient Scheduling

Timeline

Medical Receptionist

Tufts Medicine/Lowell General Hospital
04.2018 - Current

Medical Assistant

Celebration Hospital
08.2004 - 03.2018

Associate of Science - Medical Assisting

The Salter School

Bachelor of Science - Business Administration

Castle College
Heidi Harrington