Heidi Haugh

• Assisted with the development of the company Loss Prevention program, and lead the implementation
• Developed and collaborated with home office business partners to create and implement a Loss Prevention Incident Reporting platform
• Built and owned the Retail Compliance Audit
• Trained district and retail management teams on Loss Prevention, best practices, protocols and procedures
• Implemented and conducted all new executives and field personnel training on Loss Prevention control and prevention measures
• Tracked data and trends and suggested enhancements to both challenge and refine company's Operational and Loss Prevention policies
• Increased inventory accuracy and accountability by creating new Cycle Count process and procedures. In two years reduce inventory loss by over $350k in assigned area of 47 locations
• Trained and guided district managers to execute and maintain Loss Prevention goals and metrics
• Monitored daily and monthly cash discrepancies, and Cycle Count data
• Coordinated with legal team to ensure a streamlined process for legal documents and evidence
• Conducted daily store walk-throughs and compliance audits to identify potential and existing risk and loss
• Performed thorough cash audits and deposit investigations
• Led internal and external theft and fraud investigations

• Calmly and efficiently addressed emergency situations such as employee and guest safety hazards, risks and threats. Deescalating when possible, and directing to manage back to a safe environment
• Generated comprehensive reports documenting evidence of ORC incidents and recovered merchandise
• Spearheaded innovative approaches to resource allocation and strategic planning for ORC activity and employee turnover
• Cultivated positive rapport with employees to boost company morale and promote employee retention
• Worked with analysts to conduct investigations into suspected theft or fraud by internal personnel
• Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events
• Conducted daily store walk-throughs and audits to identify internal and external loss risk and deficient operational controls, processes
• Trained district and store management teams on Loss Prevention best practices, protocols and procedures

Experienced and talented in influencing, presenting and working cross functionally with corporate functions, field leadership executives and senior management. Area of direct responsibility 150+ retails locations, 7 uniquely different brands. Field team of three Loss Prevention Specialists in the Greater Chicago Market.

• Identified and strategically resolve complex issues by supporting, recommending and executing solutions and strategies to resolve issues that the organization hadn't experienced with a pandemic, riots, etc.
• Lead teams to build partnership's, impact change and drive loss prevention KPI's. Experience in directly leading and managing people; hiring, developing, coaching, influencing, and inspiring
• Influence and guide all aspects of a the company's Shortage Reduction Goals through partnerships to reduce, mitigate losses through a combination of applications which include data analysis, audits, training programs, investigations and visibility
• Conduct and/or supervise all aspects of internal investigations, ensuring the proper training and development of all LP personnel
• Partnered, supported Brand Protection Team Organized Retail Crime investigations within a specified area of the company
• High level of experience in working closely with various internal business partners, external resources, partners to leverage all available investigative tools to eliminate and reduce company exposure to external theft

Position eliminated

• Developed and launched a Loss Prevention program
• Educated HQ partners, retail managers and store employees on Loss Prevention
• Created, lead the Loss Prevention function, supporting all teams; Retail, eCommerce, Supply Chain, Customer Service and HQ
• Architected in partnership with Operations, Finance and IT partners Retail Shrink and Loss Prevention Reporting, SOP's, Polices and Procedures
• Built Retail Loss Prevention Compliance Assessment
• Updated and owned with Operations partnership the company's inventory process
• Managed existing physical security equipment and established new protocols and installments

• People Leader: Coached and developed team of 2 RLPM's, 7 field LP specialists. Lead two regions of 300+ retail locations
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives. (New incident reporting software, new LP Shrink Program, BOPIS, Ship from Store, MOS/Damage processes, new store openings NYC Metro)
• Provided strong leadership to enhance team productivity and morale. Purposeful and intentional.
• Lead the company in training and education to be innovative to drive and produce results
• Cultivated positive rapport with employees to boost company morale and promote employee retention
• Subject matter expert in crisis management. Actively supported RVP, HR, district managers, and stores in incidents of uncertainty, violence or threat
• Quaterly business partners meeting to plan, review, discuss and align on talent assessment, KPI's, shrink, operational loss