Heidi Hawthorne
San Francisco,CA
Summary
Reliable Commercial Cleaner thrives in fast-paced, challenging environments and ambitiously works under pressure. Consistently strives for excellence to maximize customer satisfaction.
Overview
2
2
years of professional experience
Work History
Commercial Cleaner
Cheryl's Cleaning
Carthage, NC
08.2016 - 12.2017
- Moved heavy furniture, equipment and supplies either manually or by using hand trucks.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Inspected facilities regularly to identify potential safety hazards or areas that need attention.
- Kept records of hours worked, supplies used, and tasks completed each day.
- Washed windows, walls, and ceilings to ensure a clean environment for customers.
- Maintained janitorial closets stocked with supplies for daily use.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Provided exceptional customer service while interacting with clients in a professional manner.
- Dust furniture, walls, machines and equipment.
- Vacuumed carpets and upholstery to remove dirt and debris.
- Assisted with minor repairs such as replacing light bulbs or unclogging toilets.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Removed trash from bins and disposed of it properly according to regulations.
- Emptied trash cans and replaced liners.
- Prepared rooms for events by setting up chairs and tables in an orderly fashion.
- Replenished supply of hand soap, paper towels, and other consumables.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Followed procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Replenished bathroom and kitchen supplies, including soap, toilet paper, and paper towels.
- Emptied trash and recycling bins and replaced liners.
Cashier Team Lead
Cameron Convenience
Cameron, NC
08.2015 - 07.2016
- Ensured compliance with all safety regulations while performing tasks.
- Trained new cashiers on proper use of registers and store policies.
- Processed refunds and exchanges according to company policy.
- Developed strong working relationships with team members to foster collaboration.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Monitored cashier performance, providing feedback as needed.
- Analyzed sales data reports to identify trends in customer buying habits.
Education
GED -
Sandhills Community College
Pinehurst, NC02-2005
Criminal Justice
Sandhills Community College
Pinehurst, NCSkills
- Equipment safety
- Safe Chemical Handling
- Sanitization techniques
- Problem-solving capabilities
- Housekeeping skills
- Conflict resolution abilities
Timeline
Commercial Cleaner
Cheryl's Cleaning
08.2016 - 12.2017
Cashier Team Lead
Cameron Convenience
08.2015 - 07.2016
GED -
Sandhills Community College
Criminal Justice
Sandhills Community College
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