Heidi Hernandez
Stone Mountain,GA
Summary
Dedicated Customer Service professional for 12 years with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Energetic receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Effective at setting up as many as 30 weekly procedures for 3 surgeons in a busy General surgeon practice. Well-versed in checking coverage, obtaining authorizations and collecting payments.
Overview
14
14
years of professional experience
Work History
Surgery Scheduler
ALGSN
11.2021 - 09.2022
- Checked patients in and out and collected payments.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for [General Surgery].
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Arranged pre-operative and post-operative appointments for surgical patients.
Front Desk Receptionist
A-list Dental
05.2017 - 10.2017
- Check in/check out ,collected fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Assisted with marketing events, design flyers, and social media.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Surgery Scheduling Coordinator
Nevada Comprehensive Pain Center
08.2016 - 05.2017
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Dental Receptionist
Access Health Dental
12.2015 - 07.2016
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Understood dental terminology and insurance breakdowns.
- Performed various administrative tasks by filing, copying and faxing documents.
Dental Front Office Receptionist
Sahara Dental
12.2014 - 11.2015
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Prepared insurance explained benefits, and outlined pricing details for procedures and services.
- Processed dental insurance claims and payments.
CSR
Women's Specialty Care
01.2013 - 12.2014
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Ride Attendant
Stratosphere Casino, Hotel & Tower
03.2011 - 05.2012
- Operated rides and attractions according to written guidelines to reduce injuries.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Cashier
Taco Bell
06.2008 - 03.2011
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Burk Highschool
Las Vegas, NV 05.2001 -
Skills
EHR Systems Expertise
undefinedTimeline
Surgery Scheduler
ALGSN
11.2021 - 09.2022
Front Desk Receptionist
A-list Dental
05.2017 - 10.2017
Surgery Scheduling Coordinator
Nevada Comprehensive Pain Center
08.2016 - 05.2017
Dental Receptionist
Access Health Dental
12.2015 - 07.2016
Dental Front Office Receptionist
Sahara Dental
12.2014 - 11.2015
CSR
Women's Specialty Care
01.2013 - 12.2014
Ride Attendant
Stratosphere Casino, Hotel & Tower
03.2011 - 05.2012
Cashier
Taco Bell
06.2008 - 03.2011
High School Diploma -
Burk Highschool
05.2001 -
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