Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heidi Hernandez-Cortes

Fort Riley,KS

Summary

Experienced professional with a proven track record in client relations, operational management, and revenue optimization. Skilled in effective communication, customer service, and team coordination, with a demonstrated ability to meet organizational goals. Seeking to leverage these strengths in a dynamic Inside Sales Representative role.

Overview

7
7
years of professional experience

Work History

Dental Office Manager

Cary A. Adams, D.D.S
Chicago, IL
08.2021 - 12.2024
  • Managed the daily operations of a dental office , ensuring smooth workflow and efficient patient care.
  • Increased patient satisfaction by implementing streamlined workflows and clear communication, fostering long-term client relationships.
  • Regularly conducted consultations to identify patient needs, ensuring tailored treatment solutions aligned with their goals
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Managed financial transactions, including patient billing, collections, and payment processing, contributing to an increase in revenue.
  • Hired, trained and monitored new office employees and took corrective action when necessary.

Dental Office Front Desk Coordinator

Advantage Dental Care
Chicago, IL
01.2020 - 07.2021
  • Greeted and checked in patients, creating a welcoming environment while maintaining a professional demeanor.
  • Answered multi-line phone system, addressing patient inquiries, confirming appointments, and handling general office communications.
  • Proactively addressed patient inquiries and concerns, converting initial contact into repeat visits by showcasing benefits of continued care.
  • Managed patient billing, handled payment processing, and provided assistance with financial arrangements or payment plans.
  • Assisted office marketing initiatives, including online reviews and social media, to increase visibility and attract new patients.

Assistant Project Manager

Crawford Construction, LLC
Chicago, IL
02.2018 - 02.2020
  • Provided financial support by preparing invoices and estimates for projects.
  • Created and maintained detailed project documentation including schedules, budgets, change orders and invoices.
  • Facilitated communication between team members and external partners involved in the project.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Liaised with project manager to independently manage smaller projects or contribute to tasks and activities on larger projects.

Education

Associate of Science -

Harold Washington
Chicago

Skills

  • Treatment Planning
  • Office management
  • Employee training
  • Billing and coding
  • Billing and Financial Transactions
  • Relationship Building

Languages

Spanish
Native/ Bilingual

Timeline

Dental Office Manager

Cary A. Adams, D.D.S
08.2021 - 12.2024

Dental Office Front Desk Coordinator

Advantage Dental Care
01.2020 - 07.2021

Assistant Project Manager

Crawford Construction, LLC
02.2018 - 02.2020

Associate of Science -

Harold Washington
Heidi Hernandez-Cortes