Heidi Hernandez Ramirez
Naples,FL
Summary
Dedicated customer service professional with a strong work ethic and exceptional problem-solving skills. Proven ability to enhance customer satisfaction and loyalty through effective communication and efficient inquiry resolution.
Overview
3
3
years of professional experience
Work History
Great Wolf Lodge
Food & Beverage
3900 City Gate Blvd N, Naples, FL 34117
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Developed and maintained relationships with local organizations to foster collaboration.
Dunkin Donuts
Crew Member
7775 Preserve Ln, Naples, FL 34119
04.2023 - 08.2025
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
Education
Master Automotive Service Technology
Lorenzo Walker Technical College
3702 Estey Ave, Naples, FL 3410412-2026
High School Diploma -
Palmetto Ridge High School
1655 Victory Ln, Naples, FL 3412005-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Time management
- Multitasking
- Organizational skills
- Organization and time management
- Problem resolution
- Dependable and responsible
Timeline
Great Wolf Lodge
Food & Beverage
09.2024 - Current
Dunkin Donuts
Crew Member
04.2023 - 08.2025
Master Automotive Service Technology
Lorenzo Walker Technical College
High School Diploma -
Palmetto Ridge High School