Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Heidi Hicks

Jacksonville,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced IT Procurement Specialist with over 11 years of experience in IT Procurement. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated Procurement Specialist professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable Procurement Specialist with a background in tracking products from vendor shipments to the consumer pipeline. Analytical performer with price dispute resolution experience. Considered an enthusiastic employee with great decision making skills. Respectful Procurement Specialist with understanding of supply and demand and discerning eye for inventory level evaluation. Bilingual go-getter experienced in coordinating with vendors regarding logistics.

Overview

16
16
years of professional experience

Work History

IT Procurement Coordinator

Acosta - Heidi Hicks
JACKSONVILLE, United States
10.2011 - Current
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
  • Carefully read and interpreted requisition orders to understand specialized terms and requirements.
  • Procured critical parts and assemblies to develop and coordinate sourcing requirements.
  • Negotiated with vendors on freight costs, cutting shipping prices by 100%.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
  • Prioritized important customers by reviewing logistics and handling shortages, delivery schedules and office functions.
  • Oversaw inventory control, accounting and supply reports.
  • Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
  • Researched new vendors and partners to obtain most cost-effective pricing for goods, saving company $5,000 in one year.
  • Oversaw setup process for new item specifications and new vendor profiles in procurement system.
  • Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
  • Enhanced organization and traceability through implementation of management systems for Service Now,

Customer Sales Support Specialist

TouchPoint Inc. IT Reseller
Jacksonville, FL
06.2005 - 09.2010
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Coordinated responses and resources to handle special client requests.
  • Documented customer complaints and completed corrective action requests.
  • Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Resolved procurement issues over phone with 25 - 50 customers daily

Education

High School Diploma -

Terry Parker High School
Jacksonville, FL
06.1982

State License - Cosmetology

Westside Skills Center
Jacksonville,, FL
06.1982

Skills

  • Price dispute resolution
  • Product Availability
  • Product Tracking
  • Purchase Order Creation
  • Team Support
  • Telephone Etiquette
  • Order Placement
  • Verbal and Writing Communication
  • Team Meetings
  • Product Selection
  • Comparing Quotations

Timeline

IT Procurement Coordinator

Acosta - Heidi Hicks
10.2011 - Current

Customer Sales Support Specialist

TouchPoint Inc. IT Reseller
06.2005 - 09.2010

High School Diploma -

Terry Parker High School

State License - Cosmetology

Westside Skills Center

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Heidi Hicks