Heidi Hoffman

Work History

Administrator/Safety Coordinator/Pilot Car Driver

WillScot Mobile Mini

09.2023 - 06.2024

Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Entered and maintained departmental records in company database.
Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Collaborated with clients to plan efficient routes, optimizing travel time while adhering to road restrictions.
Utilized GPS navigation systems proficiently for route planning purposes while also remaining vigilant for unexpected changes in the road conditions.
Assisted in loading and unloading operations when needed, ensuring safe handling of all items being transported.
Managed unforeseen challenges such as inclement weather or mechanical issues effectively, minimizing disruptions to transport schedules.
Inspected worksites, practices, and gear for compliance with established safety standards.
Recognized, documented, and advised on removal of hazards.
Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.

Assistant Transportation Manager/Dispatcher/Pilot Car Driver

Modern Building Systems

06.2022 - 09.2023

Optimized delivery routes by assessing traffic patterns and alternate options, resulting in reduced fuel costs and improved timeliness.
Collaborated with customer service representatives to address client concerns promptly, ensuring high satisfaction levels and maintaining long-term partnerships.
Implemented safety protocols for drivers, reducing accident rates and minimizing insurance claims.
Managed special projects involving complex logistics or high-priority goods, ensuring successful delivery and exceeding client expectations.
Improved fleet maintenance scheduling by implementing a proactive tracking system, leading to increased vehicle longevity and decreased downtime.
Assisted in the development of contingency plans for emergencies or unexpected events affecting transport operations, minimizing potential disruptions to business flow.
Increased adherence to deadlines by consistently enforcing route schedules among drivers.
Coordinated driver dispatch to accomplish daily delivery requirements.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Service Coordinator/Dispatcher

Patterson Veterinary Supply

05.2016 - 06.2022

Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Managed a high volume of client requests, ensuring timely and effective service delivery.
Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Resolved customer complaints and issues to drive satisfaction and loyalty.
Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Assessed customer needs and developed solutions to meet needs.
Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Coordinated and monitored service activities to confirm work met all requirements.
Maintained accurate records and full compliance with government regulations and agency guidelines.
Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
Established and maintained service schedules for several projects to help plan organize workload.
Prepared reports on service performance metrics and key indicators for management review.
Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.

Service Coordinator/Lead Dispatcher

Arnold Dental Supply

09.2013 - 05.2016

Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Managed a high volume of client requests, ensuring timely and effective service delivery.
Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Assessed customer needs and developed solutions to meet needs.
Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Coordinated and monitored service activities to confirm work met all requirements.
Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
Counted all physical inventory and generated department audit reports.
Performed timely reconciliation of physical counts against system data, enabling prompt resolution of any differences detected.

Summary

Overview

Work History

Administrator/Safety Coordinator/Pilot Car Driver

Assistant Transportation Manager/Dispatcher/Pilot Car Driver

Service Coordinator/Dispatcher

Service Coordinator/Lead Dispatcher

Education

High School Diploma -

No Degree - Criminal Justice

Skills

Work Availability

Interests

Timeline

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