Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Hollen

Elkins

Summary

Proactive and results-driven professional with experience at Davis Health System, adept in HIPAA compliance and customer service. Excelled in fostering teamwork, enhancing patient care, and streamlining operations. Demonstrated ability to multitask and solve problems, significantly improving workflow and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Sales Associate

Dollar General
08.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Built relationships with customers to encourage repeat business.

Patient Access Representative

Davis Health System
07.2021 - 04.2024
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

Dietary Aide

Davis Health System
08.2020 - 07.2021
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.

Education

High School Diploma -

Elkins High School
Elkins, WV
05-2016

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Multi-tasking strength
  • Outgoing personality
  • HIPAA compliance
  • Problem-solving
  • Customer service

Timeline

Sales Associate

Dollar General
08.2024 - Current

Patient Access Representative

Davis Health System
07.2021 - 04.2024

Dietary Aide

Davis Health System
08.2020 - 07.2021

High School Diploma -

Elkins High School

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Heidi Hollen