Heidi Horn

Progressive Human Resources and Labor Relations Professional with 4 years advanced knowledge in Employee and union relations in a health care setting, compliance, Equal opportunity pre-investigations and coordination with managers before engaging in contract disputes or resolution. Coordination with HR/LR on employees coaching/counseling, guiding managers and Union leaders on investigatory meetings before execution of employee disciplinary actions.

● Manage cross coordinate employer and labor relations committees and entities, work with hospital policies and collective bargaining agreements and provide mediations, prep grievances and execute their files and conflict resolution.

● Independently handling employee relations issues and counseling coaching workers and managers and addressing worker complaints and investigations.

● Promotes Employer brand and recruitment that match Employer values

● Create COVID-19 policies and procedures, safety measures and enforce, analyze and interpret compliance with Cal-OSHA regulations, EEOC, state, and federal mandates and formulate Employee recommendations and coordinate resolutions with the Employer.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Performed patient scheduling and registration functions to serve as initial contact point for hospital and ED visits.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
• Trained new staff on hospital processes and procedures.
• Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
• Verified patient insurance eligibility and entered patient information into system.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.