Heidi Horst
J
Newport,TN
Summary
Results-driven individual focused on delivering outstanding customer service to drive business success. Willingness to acquire new skills and knowledge to support company objectives. Passionate about creating positive interactions that enhance customer satisfaction. Committed to teamwork and achieving shared goals.
Overview
35
35
years of professional experience
Work History
Shuttle Bus Driver
Westgate Resorts Gatlinburg
01.2023 - 03.2025
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience for all riders.
- Facilitated prompt pick-ups and drop-offs by accurately planning routes based on passenger requirements or event schedules.
- Increased safety awareness with thorough pre-trip inspections and routine maintenance checks.
- Adhered to local traffic regulations while operating shuttle buses in various weather conditions for maximum safety.
- Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Handled challenging situations calmly and professionally, resolving conflicts when necessary to maintain a peaceful atmosphere on the bus.
- Enhanced passenger satisfaction by providing friendly and efficient service during shuttle bus rides.
- Promoted accessibility by assisting disabled passengers with wheelchair lifts or other specialized equipment as needed.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Strengthened brand reputation by embodying company values during interactions with passengers, creating lasting impressions of professionalism and courtesy.
- Trained new drivers on company policies, route details, and customer service best practices, fostering a supportive team atmosphere.
- Provided information about stops or destinations upon request from passengers in a knowledgeable manner to enhance their overall experience.
- Monitored students and other passengers during transit to encourage safe transport.
- Maintained clean and comfortable bus interiors, contributing to a positive travel environment for passengers.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Operated with safety and skill to avoid accidents and delays.
- Followed company policies and procedures and maintained compliance with standards.
- Maintained clean and neat shuttle for passenger comfort.
- Provided information about routes, destinations and timelines to inform passengers.
- Transported customers to and from Location.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Developed deep knowledge of local routes and area destinations.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Pointed out landmarks and other points of interest to passengers.
Box Office Associate
World Choice Investments
01.2022 - 11.2022
- Managed financial transactions accurately, ensuring proper handling of cash, credit cards, and vouchers for smooth daily operations.
- Increased ticket sales by providing excellent customer service and maintaining a thorough knowledge of upcoming events.
- Supported event staff during performances as needed, assisting with ushering duties or addressing any patron concerns that arose during shows.
- Maintained updated seating charts and event information, allowing for quick and efficient ticket processing.
- Handled high-pressure situations calmly during sold-out events or technical difficulties at the box office, maintaining professionalism while resolving problems quickly.
- Maintained a clean and welcoming environment in the box office area, ensuring a positive first impression for all patrons entering the venue.
- Enhanced patron satisfaction with timely resolution of any issues arising during ticket purchasing or event attendance.
- Assisted patrons with special seating requests or accommodations, providing a positive experience for all guests.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Directed ticket holders to seats and facility locations.
- Sold admission, processed payments, and issued tickets.
- Reviewed tickets for authenticity and applicability to particular event.
- Provided information about current and future events at facility.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Assisted patrons with seating by giving directions and lighting paths.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
Scan coordinator Supervisor
Martins Country Market
08.2014 - 12.2021
- Participated in regular team meetings to stay informed about company policies, procedures, and best practices relevant to the Scan Coordinator role.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
- Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
- Managed the implementation of new products into the system, ensuring accurate pricing information from the start.
- Completed special projects as assigned by store management, demonstrating adaptability and commitment to success.
- Worked closely with merchandising teams to ensure accurate pricing displays on shelves, promoting sales growth over time.
- Contributed to a positive work environment by proactively addressing issues, collaborating with colleagues, and adopting a solution-oriented mindset.
- Maintained strong communication with vendors to address any discrepancies or issues in a timely manner.
- Demonstrated attention to detail when entering data into the system, minimizing errors that could impact store operations negatively.
- Enhanced inventory accuracy by conducting regular audits and maintaining up-to-date records.
- Reduced discrepancies in product information by diligently updating and verifying data in the system.
- Handled ad hoc requests related to inventory or pricing from various departments efficiently while maintaining a professional demeanor.
- Assisted in training new team members on proper scanning techniques and procedures for improved productivity.
- Coordinated price changes, effectively managing multiple deadlines and priorities during promotional periods.
- Ensured accurate shelf tags and signage, contributing to a more organized shopping experience for customers.
- Provided excellent customer service by assisting shoppers with questions about product prices or discounts available at the time of purchase.
- Collaborated with store management to resolve pricing issues, ensuring customer satisfaction and loyalty.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
Scan Coordinator Supervisor
Stauffers of Kissel Hill
01.1990 - 01.2005
- Had many roles over the years...scanning supervisor, scanning clerk, front end lead, customer service, cash room, cashier
Education
High school diploma - undefined
Living Word Academy
Lancaster County, PASkills
- Customer-focused approach
- Fast learner
- Listening skills
- Computer literacy
- Trustworthiness and commitment
- Over 30 years in customer service
- Data analysis skills
- Planogram management
- Pricing expertise
Assessments
- Customer focus & orientation — Proficient
- January 2023
- Responding to customer situations with sensitivity
- Full results: Proficient
- Front desk agent (hotel) — Expert
- Selecting hotel rooms based on requests and identifying errors in hotel data
- Full results: Expert
- Bookkeeping — Familiar
- Calculating and determining the accuracy of financial data
- Full results: Familiar
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Shuttle Bus Driver
Westgate Resorts Gatlinburg
01.2023 - 03.2025
Box Office Associate
World Choice Investments
01.2022 - 11.2022
Scan coordinator Supervisor
Martins Country Market
08.2014 - 12.2021
Scan Coordinator Supervisor
Stauffers of Kissel Hill
01.1990 - 01.2005
High school diploma - undefined
Living Word Academy
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