Summary
Overview
Work History
Education
Skills
References
Timeline
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Heidi Hublou

Dana Point,CA

Summary

Dynamic leader with a proven track record at The Hudson Salon, excelling in customer relationship management and operational efficiency. Spearheaded initiatives that significantly enhanced client satisfaction and team performance. Skilled in technology, including CRM systems, and adept at fostering effective team leadership. Achieved notable client retention and sales growth through strategic loyalty programs.

Overview

30
30
years of professional experience

Work History

Independent Contractor

The Hudson Salon
Laguna Beach, CA
01.2019 - Current
  • Deliver outstanding customer service by managing client relationships and ensuring a seamless experience in a high-end, fast-paced environment
  • Collaborate with team members to enhance morale and operational efficiency, resulting in increased customer satisfaction and retention
  • Cultivate personalized experiences for clients, tailoring services to meet individual needs and preferences, driving repeat business and referrals

Front Desk Administrator

Michalson Psychiatry
Mission Viejo, CA
01.2018 - 01.2019
  • Managed scheduling for multiple providers, optimizing appointment flow and minimizing wait times
  • Reorganized office systems to improve patient processing, increasing overall efficiency
  • Coordinated with patients and pharmacies to streamline medication and administrative processes, enhancing customer service delivery

Director of Operations

The Bellagio Spas & Salons
Newport Coast, CA
01.2005 - 01.2018
  • Led daily operations for a multi-location luxury spa and salon, managing 50+ employees and driving customer engagement
  • Oversaw staff recruitment, training, and development programs, promoting a high level of employee satisfaction and retention
  • Developed and implemented client loyalty programs, which resulted in improved client retention and increased sales
  • Managed vendor relationships and ensured compliance with licensing and labor regulations across three locations
  • Proficient in using various scheduling and CRM systems, including Booker, Shortcuts, and Knock, to manage appointments and customer data

Lead / Swing Gang

Motion Picture Industry - Set Dressing
North Hollywood, CA
01.1995 - 01.2005
  • Coordinated logistics for high-profile film and television productions, ensuring timely delivery of set needs
  • Acted as a liaison between departments to ensure smooth communication and efficiency, enhancing overall production timelines
  • Managed continuity and props, ensuring accuracy and consistency across multiple production phases

Education

Associate's Degree -

Santa Monica College

Cosmetology License -

Vidal Sassoon Academy

Skills

  • Customer Relationship Management
  • Upselling Techniques Expertise
  • Effective Team Leadership
  • Operational Efficiency
  • Proficient in Technology

References

  • Kathy DeStefano, Professional Acquaintance, 949-584-4824
  • Katrina Marino, Owner, The Hudson Salon, 949-689-8500
  • Jacqueline Mitchell, CEO & Owner, Bellagio Spas & Salons, 949-230-3374

Timeline

Independent Contractor

The Hudson Salon
01.2019 - Current

Front Desk Administrator

Michalson Psychiatry
01.2018 - 01.2019

Director of Operations

The Bellagio Spas & Salons
01.2005 - 01.2018

Lead / Swing Gang

Motion Picture Industry - Set Dressing
01.1995 - 01.2005

Associate's Degree -

Santa Monica College

Cosmetology License -

Vidal Sassoon Academy

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Heidi Hublou