Heidi Huiras

Process and disburse Ag purpose loans and related requests, as directed.

• Maintain Ag loan files according to policies and procedures by ensuring the proper documents are obtained , documents are accurately completed and loan documents are processed into the computer system.
• Insured security interests in collateral are properly recorded.
• Monitor and service all Ag loan files.
• Fund the loans and complete members draws on lines of credit as member requests.
• Maintain the Ag Document Tracking Report to insure necessary items are obtained and updated.
• Close loans and cross sell.
• Process Ag Real Estate mortgages from start to finish. From ordering the Evaluation or Appraisal for the land to working closely with the Title Company for the closing.
• Create loan documents for Farm Service Agency loans.
• Work on loans with Irrevocable Letters of Credit for Bureau of Indian Affairs land leases.
• Create loan documents for lines of credit, farm equipment, Agricultural Real Estate.

• Demonstrated exceptional attention to detail while handling large volumes of cash, ensuring accurate totals.
• Maintained friendly and professional customer interactions.
• Ordered and sold cash to balance the cash dispense machines weekly.
• Maintained, organized and stocked teller window areas.
• Balanced staff and vault at end of day and secured monies in accordance with established procedures.
• Conducted thorough audits on incoming shipments,
• Ensuring proper documentation and accurate inventory counts.

• Processed disputes for fraudulent transactions on members debit and credit cards.
• Strengthened relationships with customers through empathetic listening and effective communication techniques.
• Financial reports for the production of credit cards.
• Educated the members on preventing fraud.
• Worked on special projects for improving technology to prevent fraud.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.

• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.

• Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
• Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
• Counted cash drawers and made bank deposits.
• Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
• Balanced weekly the cash dispensing machines off bank location.