Heidi Ivanovich

Massage Therapist/ Dept. Manager

Murrieta Day Spa And Hair Studio

Murrieta, CA

10.2002 - Current

Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Researched new products and therapy modalities to increase service offerings.
Organized and maintained full schedule of appointments with clients of different ages and physical needs.
Maintained clean, safe and well-organized work environment.
Performed deep muscle, hot stone, prenatal and other types of massage and treatments.
Provided training to new employees regarding policies and procedures pertaining to massage services.
Participated in marketing activities such as developing promotional materials and representing the company at trade shows.
Promoted health and wellness benefits of regular massage therapy through various marketing efforts.
Resolved customer complaints in a timely manner and took corrective actions when required.
Developed personalized treatment plans to address specific health issues, such as muscle pain, injuries, and stress.
Adhered to all safety regulations established by the spa or clinic in which employed.
Monitored inventory levels for necessary supplies needed for massage services.
Ensured compliance with local, state, and federal regulations regarding massage therapy practice.
Restocked products and maintained treatment rooms for professional appearance and sanitization.
Served as a liaison between management and staff members ensuring effective communication within the organization.
Analyzed financial reports and identified areas where cost savings could be achieved without compromising quality of service.
Reviewed customer feedback surveys and developed action plans to improve customer satisfaction scores.
Assigned, supervised, and evaluated work of subordinate massage therapists.
Managed scheduling and appointments using various software platforms to ensure efficient time management.
Managed employee schedules for other staff members to ensure adequate coverage at all times.