Heidi Javier
La Puente,CA
Summary
Dynamic customer service professional with experience at Highmark Blue Cross Blue Shield, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I efficiently handled escalated inquiries, ensuring satisfactory outcomes while maintaining professionalism under pressure. Proven ability to manage high-stress situations and deliver exceptional service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Highmark Blue Cross Blue Shield
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Wells Fargo
09.2008 - 01.2012
Assisted Customers with their inquiry about accounts, fraudulent activities and investments.
Education
Associate of Arts - Psychology
Ashworth College
Norcross, GA01-2026
Bachelor of Arts -
University of Perpetual Help
Philippines03-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
Medical coding and billing certification
Administrative assistant certificate
NY BCBSA Metrics award
Company is grateful for the efforts to support the significant improvement NY BCBSA Metrics
Languages
Filipino
Full Professional
Timeline
Customer Service Representative
Highmark Blue Cross Blue Shield
03.2023 - Current
Customer Service Representative
Wells Fargo
09.2008 - 01.2012
Associate of Arts - Psychology
Ashworth College
Bachelor of Arts -
University of Perpetual Help
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