Heidi Johannen
Nashua,NH
Summary
Skilled relationship-builder with strong communication and organizational capabilities. Demonstrated ability to adapt quickly and master new skills independently. Proven track record in customer service, multitasking, and effective time management. Strong interpersonal skills with a talent for effectively addressing concerns.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Gatehouse Recovery Solutions
Nashua, NH
10.2024 - 06.2025
- Enforced regulations for client and patient care to ensure a safe environment.
- Monitored patient safety across all facility areas to uphold health standards.
- Communicated regularly with medical personnel regarding updates on patient conditions.
- Provided crisis intervention services to support patients in distress.
- Coordinated transportation arrangements for off-site appointments as required.
- Administered medications according to physician or psychiatrist prescriptions.
- Documented behavioral incidents accurately to maintain comprehensive records.
- Cultivated relationships with staff members to promote effective team collaboration.
- Ensured confidentiality and compliance with HIPAA regulations in handling client records and sensitive information
Sales Associate
Smoker's Haven
Nashua, NH
01.2023 - 09.2024
- Provided accurate product, pricing, and service information to enhance customer experience.
- Assisted customers with product selection based on sizing and styling needs.
- Greeted customers, delivering exceptional service and building positive rapport.
- Maintained store cleanliness, including floors, windows, and displays for a welcoming environment.
- Restocked shelves to ensure optimal inventory levels and product availability.
- Processed returns, exchanges, and refunds in compliance with company policies.
- Managed point-of-sale transactions efficiently, including cash handling and credit card processing.
- Trained new team members in cash register operations and customer service best practices.
Client Care Coordinator
Cassandra Salon & Spa
Nashua, NH
10.2020 - 08.2022
- Scheduled appointments through online booking system to enhance client access.
- Processed payments efficiently using cash register system, ensuring accurate transactions.
- Maintained clean and organized reception area to create welcoming environment.
- Developed strong client relationships through effective communication and personalized service.
- Coordinated with stylists to confirm availability for walk-in clients.
- Balanced cash drawers daily to verify transaction accuracy and minimize discrepancies.
- Greeted customers professionally, addressing inquiries and providing service information.
- Monitored reception area to ensure safety and hazard-free environment for clients.
Assistant Innkeeper
WilloBurke Inn & Nordic Spa
East Burke, VT
05.2018 - 08.2019
- Coordinated housekeeping activities to uphold high cleanliness standards across property.
- Facilitated seamless guest check-in and check-out procedures for enhanced experience.
- Monitored daily occupancy levels to maximize room availability and service efficiency.
- Processed invoices and collected payments, ensuring accuracy in credit card transactions.
- Maintained detailed records of reservations, cancellations, and no-shows for operational oversight.
- Responded promptly to inquiries via phone or email, delivering exceptional customer service.
- Conducted regular safety checks on temperature levels in hot tubs, pools, and steam rooms.
- Built relationships with guests to foster a welcoming environment that encouraged return visits.
Childcare Assistant Teacher
Kids of the Kingdom on the Hill
Saint Johnsbury, VT
08.2017 - 05.2018
- Maintained a clean, organized classroom environment conducive to learning.
- Supervised playgrounds and recreational areas to ensure children's safety.
- Assisted Lead Teacher in planning and implementing age-appropriate activities.
- Developed strong relationships with parents by providing regular progress updates.
- Communicated effectively with parents regarding daily activities and behaviors.
- Implemented hands-on, play-based strategies for experiential learning.
- Organized daily routines, including snack time, story time, and outdoor playtime.
- Participated in staff meetings to discuss instructional methods and childcare strategies.
- Assisted with potty training and diapering as needed.
Childcare Assistant Teacher
Next Generation Children's Centers
Westford, MA
02.2015 - 04.2017
- Maintained a clean, organized classroom environment conducive to learning.
- Supervised playgrounds and recreational areas to ensure children's safety.
- Assisted Lead Teacher in planning and implementing age-appropriate activities.
- Developed strong relationships with parents by providing regular progress updates.
- Communicated effectively with parents regarding daily activities and behaviors.
- Implemented hands-on, play-based strategies for experiential learning.
- Organized daily routines, including snack time, story time, and outdoor playtime.
- Participated in staff meetings to discuss instructional methods and childcare strategies.
- Assisted with potty-training and diapering as needed
Education
High School Diploma -
Saint Johnsbury Academy
Saint Johnsbury, VT06-2015
Some College (No Degree) - General Studies
Lasell College
NewtonSome College (No Degree) - Early Childhood Care And Education
Middlesex Community College
Lowell, MASome College (No Degree) - Visual Arts
Middlesex Community College
LowellSkills
- Crisis intervention
- Medication administration
- Effective communication
- Client relationship management
- Time management
- Confidentiality practices
- Empathy and compassion
- Infection control
- Multitasking and organization
- Professional boundaries
- Customer relationship management
- Appointment scheduling
- Inventory management
- Verbal and written communication
- Grammar proficiency
- Punctuality and reliability
- Classroom management
- Child development expertise
- CPR certification for children
- Lesson planning strategies
- Storytelling techniques
- Circle time facilitation
- Parent-teacher communication
- Motor skill development
- Arts and crafts
Affiliations
- Artistic interests such as making jewelry, greeting cards and cake decorating
Certification
- Red Cross training
- Adult and child CPR training
References
References available upon request.
Timeline
Behavioral Health Technician
Gatehouse Recovery Solutions
10.2024 - 06.2025
Sales Associate
Smoker's Haven
01.2023 - 09.2024
Client Care Coordinator
Cassandra Salon & Spa
10.2020 - 08.2022
Assistant Innkeeper
WilloBurke Inn & Nordic Spa
05.2018 - 08.2019
Childcare Assistant Teacher
Kids of the Kingdom on the Hill
08.2017 - 05.2018
Childcare Assistant Teacher
Next Generation Children's Centers
02.2015 - 04.2017
High School Diploma -
Saint Johnsbury Academy
Some College (No Degree) - General Studies
Lasell College
Some College (No Degree) - Early Childhood Care And Education
Middlesex Community College
Some College (No Degree) - Visual Arts
Middlesex Community College
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