Heidi Johnson
Resident Assistant (RA)
Brainerd,MN
Summary
Self-motivated worker with experience in fast-paced environments. Strong organizational skills and commitment to maintaining high standards of cleanliness and guest satisfaction. Ready to leverage expertise in optimizing operations and supporting team success.
Dependable professional with strong teamwork and communication skills. Proven ability to deliver high-quality customer service while managing time efficiently to meet deadlines.
Overview
18
18
years of professional experience
Work History
RA
Carefree Living
08.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Supervised daily cleaning operations to maintain high standards of cleanliness and hygiene.
- Developed efficient cleaning schedules, optimizing workflow and resource allocation.
Housekeeper, Laundry
Holiday Inn Express Hotel
03.2020 - 08.2020
- Managed daily cleaning operations to maintain high standards of guest satisfaction.
- Trained and mentored junior staff on efficient housekeeping practices.
- Implemented improved cleaning protocols, enhancing overall workflow efficiency.
- Conducted inspections to ensure compliance with health and safety regulations.
- Coordinated inventory management for cleaning supplies and equipment.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Cashier
College Square Gas Station
06.2012 - 01.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring balanced cash drawers at end of shifts.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Trained new staff on operational procedures and customer service protocols.
- Monitored inventory levels and restocked merchandise to meet customer demand.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Crew Trainer
McDonalds
06.2008 - 06.2012
- Trained new crew members on operational procedures and customer service standards.
- Monitored daily performance to ensure adherence to quality and safety protocols.
- Developed training materials that improved onboarding efficiency for new hires.
- Provided ongoing feedback to team members, fostering a culture of continuous improvement.
- Ensured compliance with food safety regulations and quality control measures.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Bachelor of Science - Human Service Management
University of Phoenix
Tempe, AZ01-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
Accomplishments
- Achieved through effectively helping with others on day to day life.
Languages
English
Timeline
RA
Carefree Living
08.2020 - Current
Housekeeper, Laundry
Holiday Inn Express Hotel
03.2020 - 08.2020
Cashier
College Square Gas Station
06.2012 - 01.2020
Crew Trainer
McDonalds
06.2008 - 06.2012
Bachelor of Science - Human Service Management
University of Phoenix