Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Judge

Phillips,NJ

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

10
10
years of professional experience

Work History

Director of Operations

Go! Ground Xpress LLC
10.2020 - Current

-Oversee Daily operations

-Superb leadership

-Advanced ability to oversee and manage multiple projects

-In-depth knowledge of industry-related software programs

-Ability to analyze and interpret data

-High-level organizational skills and attention to detail

-Advanced capacity for increasing workplace productivity and organizational profitability

-In charge of over 100+ Delivery Associates

-Defining, implementing and revising operational policies and guidelines for the organization

-Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs

-Developing and executing new growth directives

-Maintain daily reports

-Payroll

-Scheduling

-Actively communicate with Drivers and Supervisors Daily

-Working with the human resources department to develop and implement staff evaluation parameters

-In charge of Worker's compensation claims

-In charge of accidents and property damage claims

-Over see Netradyne cameras

- Communicating with Dispatch Daily as well as coaching


Specialist

US Army
08.2013 - 03.2020
  • · Supervised the government gate guards at Schofield Barracks, Hawaii and at Fort Drum New York Army bases and ensured the guards maintained 100% accountability with whom was entering post.
  • · Five years of active duty experience as a Military Police Officer that consisted of patrolling post and ensured that all sensitive Compartmented Information Facilities were protected.
  • · Investigated several different community distress calls and had the opportunity to train new employees and have them learn from my experiences.
  • · Expertly managed development of investigative reports. I was awarded Employee of the month for efficiency and accuracy of written instructions, documents, and completing reports at a rapid pace.
  • · Efficiently managed a diverse workforce and coached individuals on their verbiage to be used towards the public.
  • · Immediately informed employees and other coworkers of upcoming events and informed them of any changes to do with their work schedule or duties.

Education

Homeland Security

Trident University International
Cypress, CA

High School Diploma -

Phillipsburg High School
Phillipsburg, NJ
06.2013

Skills

  • Client Advocacy
  • Data Recovery
  • Quality Assurance
  • Operational Efficiency and Safety
  • Quarterly Reviews
  • Operational Leadership
  • Constructive Feedback
  • Leadership Training
  • Overseeing Personnel
  • Schedule Oversight
  • Motivational Leadership
  • Process Improvement
  • Overseeing Events
  • Job Assignments
  • Reviewing Resumes
  • Oversee Administrative Functions
  • Records Organization and Management
  • Strategize Business Plans
  • Inventory Tracking and Management
  • Manage Operations
  • Hiring and Onboarding
  • Directing Team Members00
  • Desktops, Laptops and Mobile Devices
  • Develop Policies
  • Business Policies and Procedures
  • Overseeing Logistics
  • Payroll Administration and Timekeeping
  • Operations Oversight
  • Operational Excellence

Timeline

Director of Operations

Go! Ground Xpress LLC
10.2020 - Current

Specialist

US Army
08.2013 - 03.2020

Homeland Security

Trident University International

High School Diploma -

Phillipsburg High School
Heidi Judge