Heidi Kahny
Sioux Falls,South Dakota
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Roosevelt High School Cook
Child Nutrition Service
06.2011 - 01.2024
- Prepared quality food for 700-900 students daily.
- Improved student nutrition by planning and preparing well-balanced meals, adhering to dietary guidelines and allergy requirements.
- Enhanced kitchen efficiency with proper food storage techniques, reducing waste and saving resources.
- Maintained a clean and sanitary work environment, ensuring compliance with health regulations and promoting food safety.
- Streamlined meal preparation processes by implementing time-saving techniques, increasing productivity in the kitchen.
- Suggested actionable improvements to streamline training procedures.
Lead Customer Service Representative
Capital One
08.1999 - 08.2007
- Assisted other team members with complex account questions as well as escalated calls.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Decreased average call time through effective problem-solving techniques and clear communication with customers.
- Improved first-call resolution rates by implementing troubleshooting guides for common issues faced by customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and implemented training programs to improve staff knowledge and skills, leading to increased productivity.
Education
High School Diploma -
Norfolk Senior High School
Norfolk, NENo Degree - Medical Secretary
Northeast Community College
Norfolk, NESkills
- Critical Thinking
- Time Management
- Large-Scale Events Planning
- Complex Problem-Solving
- Authentic Recipes
- Food Quality Standards
- Contamination Prevention
- Proper Food Storage
- Production Standards
Timeline
Roosevelt High School Cook
Child Nutrition Service
06.2011 - 01.2024
Lead Customer Service Representative
Capital One
08.1999 - 08.2007
High School Diploma -
Norfolk Senior High School
No Degree - Medical Secretary
Northeast Community College
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