Summary
Overview
Work History
Education
Skills
I like taking candid photo, it is a hobby that I enjoy while relaxing in nature
Affiliations
Timeline
7c
Heidi Kalytka-Dove

Heidi Kalytka-Dove

The Colony,TX

Summary

Adept at managing high-stress situations and enhancing customer satisfaction, demonstrated through roles at Aramark and Liberty Tax Service. Skilled in food preparation and maintaining sanitation practices, I excel in delivering top-notch service and resolving complex issues, resulting in increased loyalty and efficiency. Showcases strong multitasking abilities and empathetic communication, ensuring professional and warm customer interactions. Astute Nutritional Assistant willing to help patients choose menu items appropriate to prescribed diets. Composed professional promoting active listening, communication and leadership skills. I love working verbally with patients to find out there likes and dislikes to better suggest item on the menu

Overview

7
7
years of professional experience

Work History

Nutrition Service Worker

Aramark
11.2021 - 07.2024
  • Delivered exceptional customer service during meal times, addressing patient concerns and requests promptly.
  • Demonstrated flexibility to adapt quickly to changing patient needs or last-minute menu adjustments due to unforeseen circumstances.
  • Prepared nutritious meals using standardized recipes, ensuring consistency in taste and presentation.
  • Performed daily temperature checks on refrigerators and freezers, ensuring proper storage conditions for perishable items.
  • Ensured timely delivery of meals to patients'' rooms, coordinating with nursing staff for efficient service.
  • Enhanced patient satisfaction by providing well-balanced meal options, adhering to dietary restrictions and preferences.
  • Maintained food and sanitation standards to prevent food-borne illness and promote health.
  • Served meals to customers according to established guidelines.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Assisted customers in selecting menu items, answering questions and providing general information.

SERVER

Twigs Bistro
03.2019 - 11.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Call Center Representative

Liberty Tax Service
12.2018 - 04.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Customer Service Representative

Nebraska Furniture Mart
10.2017 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Work to resolve delivery issues with both customer and delivery teams.
  • Send reminders to customer about the set up of previously schedule delivery dates and Time frames.

Education

High School Diploma -

The Colony High School
The Colony, TX
06.1998

Skills

  • Food Preparation
  • Microsoft Office
  • Sanitation Practices
  • Health Promotion
  • Allergen awareness
  • Special diets
  • Sanitation rules and regulations
  • Written and verbal communication
  • Healthy eating tips
  • Warm and Friendly
  • Time Management
  • Attention to Detail

I like taking candid photo, it is a hobby that I enjoy while relaxing in nature

I like to get out in nature and take photos of wildlife, and candid photos of gatherings, I am not looking at this as a career, but as a way to  relax and have fun. 

Affiliations

  • I am very active with in serving in with my church.

Timeline

Nutrition Service Worker

Aramark
11.2021 - 07.2024

SERVER

Twigs Bistro
03.2019 - 11.2019

Call Center Representative

Liberty Tax Service
12.2018 - 04.2021

Customer Service Representative

Nebraska Furniture Mart
10.2017 - 02.2019

High School Diploma -

The Colony High School

Similar Profiles

CREATE PROFILE
Heidi Kalytka-Dove