HEIDI KEETON
Marengo,IL
Summary
Reliable operations professional bringing hands-on experience in inventory management, warehouse procedures, and customer support. Known for accurate stock handling, return processing, document preparation, and follow-up on team tasks to keep work on track. Adds value through organized execution, coaching, and consistent attention to service quality.
Overview
21
21
years of professional experience
Work History
Storeroom Attendant
SDI
Walworth, WI
06.2024 - Current
- Issued parts from SDI storeroom, accurately matched requests, and maintained updated inventory records.
- Received SDI shipments, verified parts for accuracy, and routed materials to designated storage locations.
- Followed established procedures for issuing parts and materials from the storeroom.
- Verified information on requisitions against available stock in storeroom.
- Performed regular cycle counts to support accurate inventory levels.
- Aided inventory accuracy by assisting in physical counts of items.
- Processed returns and separated obsolete items.
- Prepared shipping and receiving documents, including bills of lading and packing slips, to ensure proper documentation.
- Responded promptly to customer inquiries about availability of products in storeroom.
Storeroom Attendant
JSG/SDI
Walworth, Wisconsin
10.2023 - Current
LEAD ASSISTANT STORE LEADER
SPEEDWAY
Roscoe, IL
06.2021 - Current
- Daily follow up of store tasks with team members to ensure proper execution
- Demonstrated an active role in the development of the store's team members
- Positively motivated team members in all aspects of the store's operations
- Promoted sales and selling initiatives while encouraging team members to strive to reach goals
- Followed up and coached team members to assure the store's goals were met
- Provided excellent customer service and resolved issues when needed
- Evaluated inventory levels to determine supply needs and ordered new merchandise to keep quantities well stocked
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
STORE MANAGER TRAINEE
ALDI
Stoughton, WI
12.2020 - 06.2021
- Analyzed performance data to optimize operations, align with current business conditions, and anticipate needs
- Scheduled employee shifts, taking into account customer traffic and employee strengths
- Trained and guided employees to maintain high productivity and performance metrics
- Delegated daily tasks to employees, enhancing progress and operational efficiency
- Identified and resolved financial inconsistencies while assessing and verifying billing invoices and expense reports
E-COMMERCE ASSISTANT MANAGER
WALMART
Rockford, IL
02.2016 - 12.2020
- Consistently met or surpassed business plans on a consistent basis by engaging associates in key processes
- Assist in overall day-to-day operations of the store, including continuous development of effective store associates to achieve desired sales and results
- Coach and develop store associates through informal and formal interactions
- Guided associates in providing polite and positive service to customers by monitoring behaviors and offering constructive feedback
- Delivered excellent customer service and attentiveness to customers both in-person and via phone interactions
- Respond to customer complaints and answer questions quickly
- Conduct analysis to address productivity and associate needs which results in improved associate morale
- Scheduled and delegated assignments based on associate strengths to enhance floor coverage.
DENTAL LAB TECHNICIAN
J&K DENTAL LAB
Janesville, Wisconsin
02.2006 - 02.2017
- Repaired broken or chipped dental prosthetics to restore functionality and aesthetics.
- Adjusted appliances for optimal fit and natural appearance, improving patient satisfaction.
- Filled chipped and low spots in device surfaces using acrylic resins to enhance durability and appearance.
- Took accurate impressions using alginate or polyether impression material in a clinical setting.
- Prepared wax bite blocks and impression trays for use.
- Created model of patient's mouth by pouring plaster into dental impression and allowing plaster to set.
- Proficiently operated a variety of lab equipment, including waxers, articulators, lathes, grinders, and polishers.
- Skilled in the use of dental laboratory equipment including lathes, grinders, presses and vacuum forming machines.
Education
LINCOLN HILLS HIGH SCHOOL
Irma, WI06-1991
Skills
- Inventory Management
- Inventory control
- Cycle counting
- Stock reconciliation
- Receiving procedures
- Parts issuance
- Requisition review
- Warehouse Operations
- Microsoft office
- Customer Service
- Vendor Relations
Timeline
Storeroom Attendant
SDI
06.2024 - Current
Storeroom Attendant
JSG/SDI
10.2023 - Current
LEAD ASSISTANT STORE LEADER
SPEEDWAY
06.2021 - Current
STORE MANAGER TRAINEE
ALDI
12.2020 - 06.2021
E-COMMERCE ASSISTANT MANAGER
WALMART
02.2016 - 12.2020
DENTAL LAB TECHNICIAN
J&K DENTAL LAB
02.2006 - 02.2017
LINCOLN HILLS HIGH SCHOOL