Heidi Kelehar
Valdosta,GA
Summary
. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
House Manager
Raintree Village Apartments
Lake Park, IA
06.2023 - Current
- Provided foster care services to children in need of a safe and nurturing environment.
- Developed individualized treatment plans for each child based on their needs and goals.
- Monitored the physical and mental health of children in the foster care system.
- Assisted in developing life skills such as budgeting, cooking, cleaning, job searching.
- Maintained accurate records of progress made by each child in the foster care system.
- Organized social events for children to interact with one another outside of the home setting.
Front Desk Receptionist
Maluda Auto sales
Valdosta, GA
02.2024 - 06.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Corrections Officer
Florida Dept Of Corrections
Hamilton, FL
11.2018 - 10.2019
- Conducted routine and emergency head counts.
- Signed in all visitors and completed appropriate visitation log forms.
- Conducted internal security checks and distributed meals.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Maintained records and logs of man hours, materials and equipment used.
- Processed all required forms for new facility admissions and submitted copies to maintain official records.
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
- Maintained custody and control of 184 inmates housed in maximum security unit.
- Maintained daily logs of shift activity.
Corrections Officer
Georgia Dept Of Corrections
Valdosta, GA
05.2015 - 10.2018
- Maintained clear and open communications with all facility areas to support efficient and safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Complied with Standard Emergency Health Response Plan, including having written plan in place.
- Supervised meal distributions and observed inmates during meals.
- Supervised inmates during meals, visits, recreation, telephone calls and shower time.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Assistant Store Manager
Dollar General
Valdosta, GA
12.2012 - 01.2015
- Assessed, optimized and elevated operations to target current and expected demands.
- Trained 10 employees in inventory practices, POS systems and product knowledge, contributing to 100% increase in customer satisfaction ratings.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Education
Diploma - Corrections
Basic Recruit Training
Jasper, FL07.2019
Diploma - Corrections
Basic Correctiona Officer Training
Forsyth, GA08.2015
High School Diploma -
Lowndes High School
Valdosta, GA05.2006
Some College (No Degree) - Criminal Justice
Wiregrass Georgia Technical College
Valdosta, GASkills
- Behavior management techniques
- Strong computer skills
- Employee training
- Cultural sensitivity
- Excellent communication skills
- Reliable
- Proven team leader
- Positive and cheerful
- Approachable
- Exceptional organizational skills
- Punctual
Timeline
Front Desk Receptionist
Maluda Auto sales
02.2024 - 06.2024
House Manager
Raintree Village Apartments
06.2023 - Current
Corrections Officer
Florida Dept Of Corrections
11.2018 - 10.2019
Corrections Officer
Georgia Dept Of Corrections
05.2015 - 10.2018
Assistant Store Manager
Dollar General
12.2012 - 01.2015
Diploma - Corrections
Basic Recruit Training
Diploma - Corrections
Basic Correctiona Officer Training
High School Diploma -
Lowndes High School
Some College (No Degree) - Criminal Justice
Wiregrass Georgia Technical College
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