Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Keller

Lebanon,TN

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

4
4
years of professional experience

Work History

Operations Associate Supervisor

PepsiCo
03.2024 - Current
  • Managed a team of operations associates, providing leadership and guidance to ensure optimal performance levels were achieved.
  • Established performance metrics for the operations team, regularly monitoring progress to ensure alignment with established goals.
  • Fostered a culture of continuous improvement within the operations team through regular training sessions and workshops on best practices.
  • Collaborated with cross-functional teams to address complex business challenges and develop innovative solutions.
  • Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
  • Implemented process improvements based on feedback from team members, resulting in streamlined workflows that enhanced productivity levels across the board.


Area Manager II

Amazon
05.2020 - 03.2024
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Onboarded 4 Area Managers and 3 Process Assistants creating development plans for each tailored to their strengths and opportunities to improve performance based on Amazon’s Leadership Principles leading to all managers being ranked among the top of their peer group ⋅ Created SWCL for multiple departments and levels to ensure all daily tasks are achieved and KPI metrics are met
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices which led to productivity improvement of 17.8% in Pack Singles Total, 35% in Mix, 13.6% in Smalls, 21% in SmartPac and 6% in CW1000
  • Facilitated weekly learning sessions with peers to review best coaching practices for inferred time and overall quality defects highlighting top offenders and largest opportunities which resulted in a 21.8% improvement for inferred time and a combined improvement of 21% in the quality space ⋅ Partnered with PE to report weekly rankings of all Area Managers in the region for productivity and quality metrics ⋅ Connected with other Area Managers in the region to share best practices which resulted in a 7% improvement in KPI metrics for the region
  • Implemented PAK kiosk for associates to easily track their performance resulting in an improvement of 14.4% for the shift and team improvement of 22.4%
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported - decreased monthly attrition rates by 5%.
  • Devised and executed training plans for new and existing staff to support competency and compliance. Deep dove defects created by new hires which identified misses in Defect Training during onboarding. Created training packets which drove consistent weekly quality improvements. Overall decrease of 73% in three months.

Education

Master's of Business Administration -

Northern Kentucky University
Newport, KY
05.2024

Bachelor of Science - Business Administration

University of North Carolina Wilmington
Wilmington, NC
05.2020

Skills

  • Complex Problem-Solving
  • Team Development
  • Conflict Management
  • Time Management

Timeline

Operations Associate Supervisor

PepsiCo
03.2024 - Current

Area Manager II

Amazon
05.2020 - 03.2024

Master's of Business Administration -

Northern Kentucky University

Bachelor of Science - Business Administration

University of North Carolina Wilmington

Similar Profiles

CREATE PROFILE
Heidi Keller