Heidi Kirillova
Portland
Overview
2025
2025
years of professional experience
Work History
Cashier
Wendy's
- Company Overview: Customer service crew members work order counters, registers, and drive-thru windows at Wendy's fast food restaurants
- Wendy's team members in the kitchen quickly prepare food made to order
- Crew members at Wendy's may also perform cleaning duties in the restaurant seating area, restrooms, or kitchen if assigned
- Customer service crew members work order counters, registers, and drive-thru windows at Wendy's fast food restaurants
- Wendy's team members in the kitchen quickly prepare food made to order
- Crew members at Wendy's may also perform cleaning duties in the restaurant seating area, restrooms, or kitchen if assigned
Cashier, Returns and customer service
Lowe's
- Company Overview: Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
Assistant Manager
Princeton Property Management
- Company Overview: Assistant Property Managers support the daily operations of property management by performing administrative tasks, organizing property viewings and handling resident relations
- They are also responsible for inspecting property conditions and coordinating maintenance work as well as advertising vacancies
- Assistant Property Managers support the daily operations of property management by performing administrative tasks, organizing property viewings and handling resident relations
- They are also responsible for inspecting property conditions and coordinating maintenance work as well as advertising vacancies
Client Service Coordinator
H&R BLOCK
- Company Overview: Book meeting rooms or venues
- Coordinate the production of client-facing marketing materials
- Compile and maintain records on client accounts
- Screen feedback and requests from clients and liaise with relevant departments within the organization to provide solutions
- Book meeting rooms or venues
- Coordinate the production of client-facing marketing materials
- Compile and maintain records on client accounts
- Screen feedback and requests from clients and liaise with relevant departments within the organization to provide solutions
Deli Attendant Lead and Supervisor
Jubitz
03.2019 - 02.2025
- Demonstrated a strong understanding of product offerings, effectively communicating information to customers regarding ingredients, preparation methods, and potential allergens.
- Ensured food safety by adhering to proper handling, storage, and sanitation guidelines.
- Supported store initiatives such as sustainability efforts through responsible procurement of locally-sourced ingredients when feasible.
- Consistently met or exceeded sales goals by upselling complementary items and promoting seasonal or specialty products.
- Upheld company standards for presentation by arranging eye-catching displays featuring fresh meats, cheeses, salads, and specialty items within the deli case.
- Streamlined order processing with accurate slicing, weighing, and packaging of deli products.
- Provided efficient service during peak hours by managing multiple orders simultaneously without compromising quality or accuracy.
- Enhanced deli efficiency by organizing product inventory and promptly restocking items as needed.
- Delivered excellent customer service, addressing inquiries and helping patrons make informed choices based on dietary preferences or restrictions.
- Aided in training new deli attendants on proper procedures, customer service standards, and food safety guidelines to ensure consistent quality across the team.
- Improved customer satisfaction by providing exceptional deli service and maintaining a clean workspace.
- Boosted sales by creating visually appealing displays that showcased the variety and quality of deli offerings.
- Assisted in menu planning for special events or promotions, contributing creative ideas for new dishes or flavor combinations.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Education
OLCC
H.S. Diploma -
American School of Success
H&R Block Tax School -
Food handlers card -
OLCC
01.2025
Skills
- Interpersonal skills
- Organizational skills
- Problem solving skills
- Multitasking
- Professional demeanor
- Friendly demeanor
- Outgoing demeanor
- Customer assistance
- Time management skills
- Cash handling
- Customer service excellence
- Reliability and punctuality
- Cash handling expertise
Timeline
Deli Attendant Lead and Supervisor
Jubitz
03.2019 - 02.2025
H.S. Diploma -
American School of Success
H&R Block Tax School -
Cashier
Wendy's
Cashier, Returns and customer service
Lowe's
Assistant Manager
Princeton Property Management
Client Service Coordinator
H&R BLOCK
OLCC
Food handlers card -
OLCC
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