Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Kissick

Corbin,KY

Summary

Caring Peer Support Specialist build trust and rapport. Compassionate and empathetic with genuine concern for the well-being of peers.

Motivated Peer Support Specialist dedicated to coaching clients through life changes. Creates customized, structured support plans. Energetic and friendly with strong relationship-building skills.

Enthusiastic Peer Support Specialist proudly offering over 2 years of sobriety and a willingness to help others navigate the services and recovery options available. An energetic individual skilled in building rapport with recovering alcoholics and sharing methods that promote success. Highly committed to delivering support to others.

Overview

3
3
years of professional experience

Work History

Certified Peer Support Specialist

Horizon Health Network
Williamsburg, KY
11.2023 - Current
  • Facilitated referrals to appropriate professionals when necessary.
  • Conducted assessments for new clients entering the program and provided recommendations for treatment plans accordingly.
  • Developed individualized plans for clients based on their needs, interests, strengths, and preferences.
  • Provided emotional support through listening actively and validating feelings expressed by clients during sessions.
  • Encouraged positive behavior change through motivational interviewing techniques and supportive counseling approaches.
  • Monitored client safety by recognizing potential warning signs of relapse or crisis situations.
  • Maintained accurate records of client progress and interactions according to agency policy.
  • Provided one-on-one peer support services to individuals with mental health conditions in a clinical setting.
  • Participated in case conferences and staff meetings to discuss best practices and provide feedback on client progress.
  • Organized and facilitated weekly recovery groups for clients to share their experiences and build relationships with each other.
  • Led support groups and facilitated one-on-one meetings with struggling individuals.
  • Helped individuals overcome harmful drug and alcohol addictions.
  • Instilled hope by promoting positive self-disclosure and actively listening to client needs.
  • Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
  • Transported individuals safely to support meetings and medical appointments.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Collaborated to set goals and outline steps to achieve objectives.
  • Met with clients to understand individual needs and develop personalized counseling plans.

Shift Leader

Taco Bell
Lexington, KY
03.2022 - 09.2024
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Checked orders for quality and completeness.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Certified Peer Support Specialist

Another Chance Given
Lexington, KY
02.2023 - 05.2023
  • Facilitated referrals to appropriate professionals when necessary.
  • Engaged in outreach activities such as attending fairs or providing presentations at local schools and organizations to raise awareness about mental health issues among the general public.
  • Conducted assessments for new clients entering the program and provided recommendations for treatment plans accordingly.
  • Assisted clients in developing coping skills and strategies to manage daily stressors.
  • Attended trainings related to mental health topics such as trauma-informed care or evidence-based treatments like cognitive behavioral therapy.
  • Provided emotional support through listening actively and validating feelings expressed by clients during sessions.
  • Encouraged positive behavior change through motivational interviewing techniques and supportive counseling approaches.
  • Monitored client safety by recognizing potential warning signs of relapse or crisis situations.
  • Maintained accurate records of client progress and interactions according to agency policy.
  • Promoted self-advocacy skills among clients by helping them understand their rights under applicable laws such as HIPAA or ADA regulations.
  • Collaborated with multidisciplinary teams such as psychiatrists, psychologists, social workers. to coordinate care plans for each client.
  • Provided one-on-one peer support services to individuals with mental health conditions in a clinical setting.
  • Organized and facilitated weekly recovery groups for clients to share their experiences and build relationships with each other.
  • Educated clients about different resources available within the community that could help them reach their goals.
  • Advocated on behalf of clients when needed by communicating with external providers regarding insurance coverage or other administrative matters.
  • Led support groups and facilitated one-on-one meetings with struggling individuals.
  • Helped individuals overcome harmful drug and alcohol addictions.
  • Maintained strict data confidentiality and privacy on information related to individuals.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Met with clients to understand individual needs and develop personalized counseling plans.

Education

GED -

Walter State
Morristown, TN
05-2007

Skills

  • Behavioral Management
  • Substance Abuse Knowledge
  • Boundary Setting
  • Resource Navigation
  • Family Assistance
  • Issue Resolution Abilities
  • Communication Abilities
  • Problem-Solving Skills
  • Planning Skills
  • Leadership Skills
  • Appointment Scheduling
  • Community Services Information

Timeline

Certified Peer Support Specialist

Horizon Health Network
11.2023 - Current

Certified Peer Support Specialist

Another Chance Given
02.2023 - 05.2023

Shift Leader

Taco Bell
03.2022 - 09.2024

GED -

Walter State

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Heidi Kissick