Heidi Kitchen
Rosman,NC
Summary
Experienced enforcement professional with strong focus on team collaboration and achieving measurable results. Known for adaptability in dynamic environments and skilled in conflict resolution, regulatory compliance, and investigative techniques. Dependable and results-driven, bringing balanced approach to enforcing rules and maintaining public safety.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
North Carolina Bail Enforcement Officer
State of North Carolina
11.2023 - Current
- Traveled to courthouses and jails for bond posting.
- Developed customized strategies to address each client''s unique needs and circumstances.
- Mentored new agents on best practices in the field, contributing to overall team success and cohesion.
- Maintained up-to-date knowledge of legal regulations, ensuring compliance in all transactions.
- Continuously expanded knowledge of bail bond industry trends through ongoing education and professional development opportunities.
- Prevented potential bond forfeitures by closely monitoring defendant behavior and enforcing bond conditions.
- Strengthened relationships with court officials, fostering a positive reputation within the industry.
- Evaluated collateral assets to determine appropriate bond amounts and minimize financial risk.
- Assisted colleagues in complex cases, pooling resources for improved outcomes.
- Tracked and apprehended multiple bail skippers in 2 years.
- Generated and filed monthly reports and updated and edited office logs and ledgers.
- Collaborated with law enforcement agencies to ensure smooth release procedures for clients.
- Signed release papers for inmate-out processing and transported released inmates from jail to company office.
- Located people failing to appear in court.
Armed Road Officer
Blue Ridge Public Safety
02.2023 - 07.2023
- Assisted Jackson County Sheriff Deputies as backup on calls. Take initial statements and detained suspects with reasonable suspicion prior to deputies arrival.
- Provided patrol and foot detail within the privately owned housing and business communities.
- Provided first response along with medical assistance to all emergency calls in order to assess if additional response was needed.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Enhanced public trust through community policing efforts, organizing and participating in public relations within the community.
- Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
Jail Deputy
Marion County Sheriff's Office
11.2021 - 01.2023
- Provided comprehensive training for newly hired deputies, ensuring they were well-equipped to handle daily responsibilities within the jail setting.
- Conducted thorough cell inspections to prevent contraband items from entering or remaining within the facility.
- Streamlined booking procedures for efficient processing of new inmates.
- Utilized effective communication skills when interacting with diverse populations including attorneys, family members, and other law enforcement agencies on behalf of incarcerated individuals.
- Improved inmate management by consistently monitoring and maintaining jail security protocols.
- Maintained a safe environment for both inmates and staff through vigilance in enforcing rules and regulations.
- Managed accurate record-keeping systems for efficient access to inmate information when needed.
- Led de-escalation efforts during conflict situations, resolving issues amicably while preserving the safety of all involved parties.
- Facilitated inmate transport to court appearances, ensuring timely arrival and adherence to proper safety protocols.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Utilized handcuffs, and physical force to maintain discipline and order among prisoners.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Administered appropriate disciplinary actions as needed based on established guidelines while maintaining fairness and consistency across cases.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals, and work sites.
- Documented prisoner identification, charges and inmate disturbance incidents.
Lead Security Officer
1st Choice Security, LLC
03.2020 - 01.2023
- Controlled combative patients and maintained composure under pressure.
- Moderated arguments intervened and resolved them.
- Obtained knowledge in security measures and techniques.
- Performed routine on-foot patrols throughout hospital grounds to identify security risks and promote employee and visitor safety.
- Followed and enforced established company policies and procedures during Covid-19 pandemic.
- Enhanced security measures by identifying potential risks during routine inspections.
- Followed company, safety, security policies, and procedures.
- Maintained building safety and security when opening and closing facility.
- Monitored security and maintained operational protocols.
- Frequently reviewed security cameras and reported security breaches to management.
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
- Improved overall safety within the premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Bartender
Club Rose
07.2018 - 09.2021
- Communicated with customers to provide information about products, take and enter orders, and obtain details of complaints.
- Displayed outstanding success working in a fast-paced environment.
- De-escalated potentially dangerous situations.
Assistant Mayor
Dept of US Army Garrison Command
01.2013 - 11.2015
- Liaison between military families and Garrison Command, addressed and resolved concerns and complaints.
- Coordinated and executed monthly post-wide events to help instill a secure sense of community.
- Allocated funds, worked on the planning and implementation in a wide range of projects.
- Negotiated contracts with external vendors, securing favorable terms that benefited the military families and installation while meeting operational requirements.
- Improved public safety by working closely with Military Police and implementing community-oriented policing strategies.
- Facilitated interdepartmental collaboration to improve efficiency and effectiveness of installation operations.
- Fostered positive relationships with media outlets to ensure accurate reporting of city news and initiatives.
- Developed long-term strategic plans to address growth challenges and capitalize on opportunities for military families.
- Coordinated special events aimed at enhancing community spirit and showcasing the unique character of the military communities.
Education
High School - Criminal Justice
Rosman High School
Rosman, NC05.2003
Skills
- Integrity and honesty
- Collaborative leadership
- Attention to detail
- Critical thinking
- Effective listening
- Collaborative decision-making
- Proficient in conflict management
- Evidence management
- Community involvement strategies
- Crisis resolution strategies
- Familiarity with courtroom protocols
- Investigative tools
- Proficient in interview methodologies
Accomplishments
- Privileged to have received the Commanders Award for Public Service by the United States Army for my accomplishments during my time as assistant Mayor at Fort Eisenhower formally known as Fort Gordon.
Timeline
North Carolina Bail Enforcement Officer
State of North Carolina
11.2023 - Current
Armed Road Officer
Blue Ridge Public Safety
02.2023 - 07.2023
Jail Deputy
Marion County Sheriff's Office
11.2021 - 01.2023
Lead Security Officer
1st Choice Security, LLC
03.2020 - 01.2023
Bartender
Club Rose
07.2018 - 09.2021
Assistant Mayor
Dept of US Army Garrison Command
01.2013 - 11.2015
High School - Criminal Justice
Rosman High School
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