Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Kline

Pewaukee,WI

Summary


Seasoned leader equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Excels in interpersonal relationship development, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

18
18
years of professional experience

Work History

Territory Manager

Spectrum
08.2022 - Current
  • Trained and mentored commissioned sales representatives in techniques to enhance presentation and closing skills, with focus on competitor activity to showcase products' benefits and advantages.
  • Held one-on-one meetings with sales team to identify selling hurdles and offered insight into best remedy to meet KPIs and foster individual development. Encouraged sales team to try on new skills to enhance customer relationships and build trust.
  • When warranted, utilized performance management to motivate improvement towards sales objectives.
  • Analyzed business trends to goal set and forecast for achievement of KPIs.

Area Manager

Spectrum
07.2020 - 08.2022
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.


  • Developed and implemented strategies to improve customer service and increase sales.

Assistant Store Manager

Spectrum
04.2019 - 07.2020
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Trained and guided team members to maintain high productivity and performance metrics in a commission based environment.
  • Observed each employee's individual strengths and provided constructive feedback to improve areas of weakness.

Store Director

Sephora
04.2017 - 04.2019
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Sales Manager

Macy's
03.2007 - 04.2016
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Worked side by side with sales team to achieve sales goals and service targets through customer relationships.
  • Compiled and analyzed data to determine approaches to improve sales and performance in specific sales categories.
  • Taught sales classes developed by the organization to improve selling skills of store population across all categories.
  • Collaborated cross-functionally with headquarters, regional and store team to maintain consistent message and experience.

Education

Bachelor of Arts - History

Illinois Wesleyan University
Bloomington, IL

Skills

  • Development of sales skills
  • Constructive feedback delivery
  • Effective multitasking
  • Interpersonal relationship development
  • Clear and concise communication skills
  • Sales strategy development
  • Performance management
  • Client relationship development

Timeline

Territory Manager

Spectrum
08.2022 - Current

Area Manager

Spectrum
07.2020 - 08.2022

Assistant Store Manager

Spectrum
04.2019 - 07.2020

Store Director

Sephora
04.2017 - 04.2019

Sales Manager

Macy's
03.2007 - 04.2016

Bachelor of Arts - History

Illinois Wesleyan University

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Heidi Kline