Heidi Kluis
Madison,WI
Summary
Energetic, reliable and hardworking veteran of food service looking to make a positive impact on a passionate team. Committed to strengthening customer experiences with positivity and professionalism. Effective at multi-tasking and maintaining friendly manner under pressure.
Overview
4
4
years of professional experience
Work History
Food Service Team Leader
Husby's Food And Spirits
05.2023 - 12.2023
- Increased repeat business through exceptional customer service.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Reduced food waste by implementing proper inventory tracking and storage practices.
Server/Bartender
The Riverside Fine Dining And Bar
11.2022 - 04.2023
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Service Team Leader
Husby's Food And Spirits
05.2022 - 11.2022
- Increased repeat business through exceptional customer service.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Reduced food waste by implementing proper inventory tracking and storage practices.
Front End Assistant Manager
The Fresh Market
11.2021 - 05.2022
- Greet and interact with customers to address questions or concerns in a friendly and service-oriented manner
- Clearly communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, Front-End conditions and food safety to all team members
- Responsible for implementing operational best practices for the Front-End functions
- Responsible for opening/closing of the accounting books
- Provided organizational support reliably, effectively, and efficiently.
Manager
Anthropologie
10.2019 - 07.2021
- Effectively manage day to day operations by utilizing extensive knowledge of business management principles
- Collaborate with team members to promote a superior customer experience through client engagement
- Ensure customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Cultivate customer loyalty and promote repeat customers by providing superior service.
Manager
Anthropologie
10.2019 - 07.2021
- Effectively manage day to day operations by utilizing extensive knowledge of business management principles
- Collaborate with team members to promote a superior customer experience through client engagement
- Ensure customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Cultivate customer loyalty and promote repeat customers by providing superior service.
Front End Assistant Manager
The Fresh Market
11.2022 - 05.2023
- Greet and interact with customers to address questions or concerns in a friendly and service-oriented manner
- Clearly communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, Front-End conditions and food safety to all team members
- Responsible for implementing operational best practices for the Front-End functions
- Responsible for opening/closing of the accounting books
- Provided organizational support reliably, effectively, and efficiently.
Education
Bachelor of Science (BS) -
University of Wisconsin
Eau Claire, WISkills
- Customer engagement
- Staff Training and Development
- Health and safety compliance
- Sanitation and Cleanliness
Timeline
Food Service Team Leader
Husby's Food And Spirits
05.2023 - 12.2023
Server/Bartender
The Riverside Fine Dining And Bar
11.2022 - 04.2023
Front End Assistant Manager
The Fresh Market
11.2022 - 05.2023
Food Service Team Leader
Husby's Food And Spirits
05.2022 - 11.2022
Front End Assistant Manager
The Fresh Market
11.2021 - 05.2022
Manager
Anthropologie
10.2019 - 07.2021
Manager
Anthropologie
10.2019 - 07.2021
Bachelor of Science (BS) -
University of Wisconsin
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