HEIDI KLUTH
Simi Valley,CA
Summary
Professional Summary As an HR Generalist with over 5 years of experience in corporate recruiting, I have successfully sourced, screened, and hired top talent for various positions within budget and time limits. I am looking for an opportunity to join a dynamic company as an HR Manager, where I can apply my strong analytical, communication, and problem-solving skills to support the organization’s strategic goals and objectives. My career interest is to further develop my expertise in human resource management, employee benefits, employee relations and other HR functions. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
7
7
years of professional experience
Work History
People Operations Coordinator
Robert Half
11.2022 - Current
- Provide administrative support for the recruiting process, such as scheduling interviews, booking travel, setting up meetings and sending invitations
- Facilitate the onboarding and offboarding of employees, ensuring they have the necessary equipment, resources, and orientation
- Coordinate the logistics of interviews, using Outlook and Lever to send calendar invites and arrange video calls
- Follow up with candidates and hiring managers on the status of interviews and feedback
- Collaborate with the recruiting team on sourcing, screening and researching candidates
- Represent the company at campus career fairs and promote the employer brand
- Organize and participate in company culture events and act as a culture ambassador
- Assist with the benefits open enrollment process, handling medical, dental, vision, life insurance and billing issues
- Conduct meetings and workshops to educate and inform employees about the benefits program and policies
- Implement effective and innovative strategies to attract and retain talent
- Ensure the timely renewal of benefits policies and compliance with regulations.
Talent Acquisition & Benefits Coordinator
Ultimate Staffing
02.2019 - 11.2022
- Supported the talent acquisition process by creating and managing job requisitions and postings, monitoring communication channels and systems, organizing and attending recruiting events, and coordinating and scheduling onsite interviews
- Built and maintained pools of qualified candidates for various open positions, such as drivers, mechanics, facilities, clinicians, case managers, therapists, instructors, etc
- Achieved the recruiting goals and objectives for each assignment
- Communicated with candidates via phone, text, email and face-to-face, using effective and professional language
- Explained the company job positions and requirements to candidates and assessed their fit and potential
- Used multiple systems and sources to find and reach out to candidates, including cold-calling and introducing the company
- Asked candidates relevant questions about their background, experience, skills, availability, salary expectations and eligibility
- Recorded and updated the information and outcomes of the sourcing and screening process on the ATS systems
- Referred candidates to hiring managers for interviews and updated them on the application status
- Offered and scheduled interviews for candidates and managed the calendars of the interviewing team members
- Overcame language barriers and communicated with candidates using interpreters, job coaches or translation applications
- Asked appropriate and job-related questions during the interviews and articulated the expectations and requirements for the candidates
- Interviewed candidates within strict time frames and took effective notes
- Scheduled and facilitated the second, third and final interviews and followed up with the candidates and hiring managers
- Processed candidate reimbursements, maintained documentation, analyzed recruitment marketing campaigns, and delivered regular and ad-hoc reports
- Managed and supported the company internship program in partnership with TA Leadership
- Ensured the accuracy and compliance of benefits enrollments in the HRIS and communicated with vendors
- Assisted employees with benefits issues, plan changes, enrollments, status changes and general inquiries
- Distributed benefit enrollment materials, enrolled employees with carriers, and processed life status changes
- Responded to 401(k) and benefits inquiries and managed the annual catch-up contribution enrollment.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
HR Generalist
Classic SleepCare LLC
01.2017 - 02.2019
- Provided daily human resources support for a $7.3M medical supply company with 280 employees, including payroll reporting, new hire orientation, employee onboarding, and staff recruitment for multiple requisitions
- Recruited over 100 new employees for in-house and field services across the country, such as facilities, warehouse, respiratory therapists, territory managers, and sales force
- Reduced recruiting costs by 10% through effective job advertisement placements and efficient management of the recruiting process, including applicant tracking, phone screens, interview scheduling, reference, and background checks
- Tracked pipeline data and provided relevant and consistent updates to hiring managers
- Maintained high attention to detail when entering data into Lever and other recruiting tools
- Partnered closely with hiring managers to understand their teams and goals
- Organized and facilitated interview debriefs and drove offer approval, extension, and negotiation
- Identified closing strategies for offers and proactively provided candidates with the appropriate information to help make their decision as easy as possible
- Managed multiple requisitions and candidates during high volume periods while creating and owning a flawlessly positive candidate experience
- Created and implemented strategies to solve problems and build diverse pipelines across Machina Lab’s teams through sourcing, referrals, research, events, and social media
- Reduced inventory expenses by 15% through efficient ordering processes for scrubs and office supplies
- Planned, coordinated, and facilitated employee training and coaching programs, overseeing, and updating new hire information into Patient Care Live/HRIS
- Participated in exit interview data collection and reporting, employee performance reviews and compensation processes
- Maintained and updated field clinician TB results, licenses, and reporting information of CEU’s to the accounting department
- Performed reconciliation of billing for benefits and payroll entries for all divisions
- Assisted employees with benefits claim issues and plan changes
- Distributed benefit enrollment materials and determined eligibility
- Enrolled employees with carriers and processed life status changes
- Responded to benefit inquiries from managers and employees on plan provisions, benefit enrollments, status changes and other general inquiries
- Responded to 401(k) and benefits inquiries from managers and employees about enrollments, plan changes and contribution amounts
- Coordinated the Open Enrollment process with the utilization of the Human Resources team
- Maintained records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) and ensured all employment requirements were met
- Assisted external HR team with employee training to ensure employees were knowledgeable of current policies, procedures, and legal standards
- Maintained strict confidentiality of sensitive information and employee reimbursements
- Built strong relationships with both staff and management to maintain partnerships and solid working relationships
- Supported external HR teams with any employment relations issues, such as work complaints and harassment allegations
- Reviewed a variety of forms and records for accuracy, completeness, and compliance.
Education
Bachelor of Science - Business Human Resources Management Certification
University of Phoenix
Tempe, AZ08.2024
Management Certificate -
Skills
- Human resources management: Experienced in recruitment and staffing, new hire orientation, employee onboarding, employee training and development programs, payroll reporting, labor laws, quality assurance, coaching and employee relations
- Human resources operations: Provide administrative support for the human resources functions, such as payroll reporting, new hire orientation, employee onboarding and offboarding, staff recruitment, employee training and coaching, exit interview data collection and reporting, employee performance reviews and compensation processes, etc
- Software proficiency: Skilled in using various HR software and tools, such as HRIS/HRRC, Kronos, Jobvite, SharePoint, Workday, iCIMS, Google Docs, Lever, Microsoft Teams, HQ Overview, Billcom, EHS Insight, Checkr, HireRight and Gusto
- Soft skills: Effective in communication, coordination, customer service, detail orientation, interpersonal communication, leadership, management, problem solving and scheduling
- Recruiting and talent acquisition: Creates and manage job postings, source and screen candidates, coordinate, and schedule interviews, communicate, and negotiate with candidates and hiring managers, and use various recruiting tools and systems, such as Jobvite, Lever, ATS, etc
- Project management: Capable of planning, executing, and monitoring projects of various scopes and sizes, using project management methodologies and tools
- Employer branding and culture: Represents the company at campus career fairs and promote the employer brand, organize, and participate in company culture events and act as a culture ambassador, and manage and support the company internship program
- Benefits administration: Assist employees with benefits issues, plan changes, enrollments, status changes and general inquiries, distribute and enroll benefits materials, process life status changes, respond to 401(k) and benefits inquiries, and coordinate the open enrollment process
- Problem-solving and analytical skills: Creates and implement strategies to solve problems and build diverse pipelines, analyze recruitment marketing campaigns, and deliver regular and ad-hoc reports
- Communication and interpersonal skills: Communicate effectively and professionally with candidates, employees, managers, vendors, and external partners, using various channels and modes, such as phone, text, email, face-to-face, video calls, etc You have also shown that you can overcome language barriers and communicate with candidates using interpreters, job coaches or translation applications
Timeline
People Operations Coordinator
Robert Half
11.2022 - Current
Talent Acquisition & Benefits Coordinator
Ultimate Staffing
02.2019 - 11.2022
HR Generalist
Classic SleepCare LLC
01.2017 - 02.2019
Bachelor of Science - Business Human Resources Management Certification
University of Phoenix