Heidi Knight
Gillette,WY
Summary
Performance-driven nursing professional with over a decade of experience in various healthcare settings, seeking a healthcare advisory position. Career characterized by outstanding leadership, strategic problem-solving, and a proven ability to manage high-pressure environments. Utilizing extensive clinical expertise, delivers strategic consulting solutions that enhance healthcare operations, policies, and systems. Dedicated to lifelong learning and professional development, focused on implementing evidence based optimization to improve healthcare systems.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medicaid HCBS Provider
Self Employed
08.2017 - 01.2024
- Provided person-centered care to individuals with developmental disabilities, fostering life skill development and creating opportunities for community integration and inclusion.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Documented client progress, interventions, and outcomes in compliance with HIPAA standards.
- Ensured adherence to federal and state regulations by maintaining up-to-date knowledge of policies and implementing regulatory updates.
- Provided crisis intervention and emergency response, prioritizing client safety and de-escalation techniques in high-stress situations.
- Managed chronic health conditions through medication administration, symptom monitoring, and coordination with healthcare providers.
- Coordinated medical equipment and supply inventory, ensuring availability and functionality to meet participants’ needs.
- Advocated for participant independence by empowering individuals to make informed decisions about their care and daily routines.
Director of Nursing
Eagle Ranch Academy
09.2015 - 05.2017
- Directed daily medical operations for adolescents in a high-acuity inpatient treatment facility.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Responsible for recruitment, hiring, and orientation for nursing staff.
- Collaborated with therapists, psychiatrists, and families to coordinate integrated medical care plans, enhancing continuity of care across multidisciplinary teams.
- Designed individualized care plans in partnership with interdisciplinary teams.
- Acted as primary liaison between clinical staff, case managers, physicians, and administrators to resolve conflicts, align priorities, and optimize collaboration.
- Led CARF accreditation initiatives, ensuring compliance with quality standards assisting the facility to successfully achieve accreditation.
- Developed and revised clinical policies to elevate patient care standards, incorporating regulatory updates.
- Conducted routine audits to maintain compliance with federal, state, and accreditation requirements, mitigating institutional risk.
Registered Nurse/Owner
Divine Nursing
10.2009 - 03.2015
- Owner and administrator of the daily operations of a large residential and day habilitation facility serving individuals with intellectual and developmental disabilities, ensuring seamless care delivery across community-based group homes and day programs.
- Liaison between case managers, physicians, therapists, staff, participants, and families to coordinate comprehensive healthcare services and individualized care plans.
- Developed and implemented policies to ensure compliance with state and federal regulations, including Medicaid standards, and adapted protocols to align with regulatory updates.
- Directed staff recruitment, onboarding, and ongoing training programs to maintain industry standards and enhance care quality.
- Established safety protocols, including routine facility inspections, vehicle maintenance checks, and crisis intervention strategies to safeguard participants and staff.
- Ensured accurate documentation and billing processes for Medicaid compliance, including timely reporting of services rendered.
- Managed medication inventories, distribution, and staff training on safe administration practices, as well as oversight of specialized medical equipment (e.g., ventilators).
- Established quality improvement initiatives, achieving and maintaining CARF accreditation through stringent adherence to industry standards.
- Mentored nursing staff and students, serving as a preceptor for clinical rotations to foster professional development and reinforce patient-centered care standards.
- Conducted detailed patient assessments to monitor condition changes, collaborating with physicians to adjust care plans and interventions promptly.
- Advocated for a culture of safety by identifying hazards, promoting evidence-based practices, and educating patients/caregivers on disease management, medication safety, and crisis intervention.
Director of Nursing Services/Registered Nurse
Rehabilitation Enterprises of Wyoming
03.2004 - 06.2008
- Directed and supervised skilled nursing services for adults with developmental disabilities, ensuring high-quality care aligned with individualized treatment goals.
- Advocated for clients’ health and well-being by collaborating with interdisciplinary teams to design, implement, and refine comprehensive, person-centered care plans.
- Coordinated medical appointments, surgical scheduling, insurance pre-certifications, and emergency response protocols, prioritizing seamless care transitions.
- Managed pharmaceutical inventory and medication administration protocols to ensure regulatory compliance and patient safety.
- Enhanced operational efficiency by revising nursing policies and optimizing staff scheduling to balance patient needs with employee well-being.
- Managed recruitment, hiring, and orientation of nursing personnel, fostering a competent and cohesive team.
- Designed and implemented nursing competency evaluations to assess staff proficiency in clinical tasks (e.g., medication administration, wound care, specimen collection), while mentoring teams during complex procedures to ensure adherence to safety protocols.
- Led training programs for emergency response and behavioral crisis interventions, equipping staff with de-escalation techniques and crisis management strategies to maintain safety and continuity of care.
- Strengthened regulatory compliance while undergoing state audits, facility inspections, accreditation recertifications, mitigating risks and maintaining adherence to state/federal guidelines.
Education
Associate of Applied Science - Nursing
Northern Wyoming College
Sheridan, WY01.2002
Skills
Leadership and Management
Leadership and guidance
Staff recruitment and retention
Clinical leadership
Nursing recruitment
Business operation management
Administrative Efficiency
Organizational skills
Organization and time management
Risk management
Accreditation coordination
Programs development
Healthcare and Compliance
Healthcare regulations compliance
Policies compliance enforcement
HIPAA regulations
Nursing ethics
Patient Care and Safety
Direct patient care
Patient care management
Patient safety protocols
Chronic disease management
Case management
Quality Assurance and Improvement
Quality assurance
Quality improvement initiatives
Accreditation management
Problem-Solving and Critical Thinking
Critical thinking
Problem resolution
Advocacy and Ethics
Patient advocacy
Accomplishments
2002- Recipient of Nursing Excellence Award
Certification
2006/Certified Developmental Disabilities Nurse
Timeline
Medicaid HCBS Provider
Self Employed
08.2017 - 01.2024
Director of Nursing
Eagle Ranch Academy
09.2015 - 05.2017
Registered Nurse/Owner
Divine Nursing
10.2009 - 03.2015
Director of Nursing Services/Registered Nurse
Rehabilitation Enterprises of Wyoming
03.2004 - 06.2008
Associate of Applied Science - Nursing
Northern Wyoming College
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