- Graphic Design
- Crafting and DIY Projects
- Drawing and Painting
- Fashion
- Camping
- I like working with my hands and fixing things
- Watching Movies and TV Shows
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Auto Repair/Restoration
- Animal Care
- Reading
Heidi Knutson
Loveland,CO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Night Auditor
Candlewood Suites Hotel
03.2025 - 05.2025
- Assisted with nightly reconciliation of financial transactions and guest accounts.
- Processed check-ins and check-outs efficiently, ensuring guest satisfaction.
- Monitored security systems to maintain safety and integrity of hotel premises.
- Prepared daily reports summarizing occupancy rates and financial performance.
- Collaborated with front desk staff to resolve guest inquiries and issues promptly.
- Provided support during peak hours, enhancing workflow for team members.
- Learned hotel management software to assist in daily operational tasks effectively.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Shelter Monitor
The Salvation Army
03.2022 - 03.2023
- Monitored shelter activities to ensure safety and compliance with established guidelines.
- Assisted residents with daily needs, fostering a supportive environment.
- Conducted regular inspections of facilities to maintain cleanliness and order.
- Documented incidents and concerns promptly for effective communication with staff.
- Collaborated with team members to develop and implement safety protocols.
- Provided conflict resolution support among residents to promote harmony.
- Maintained accurate records of resident interactions and service delivery outcomes.
- Supported the efficient operation of the shelter by managing daily intake processes, including registration, orientation, and bed assignments.
- Upheld strict confidentiality standards regarding resident information in compliance with privacy laws and organizational policies.
- Maintained accurate records of resident progress and incidents, ensuring timely communication with appropriate staff members.
- Managed emergencies efficiently by adhering to established protocols while remaining calm under pressure.
- Strengthened relationships between shelter staff members through clear communication and teamwork efforts during challenging situations.
- Provided crisis intervention services when necessary, deescalating situations calmly and effectively.
- Increased overall satisfaction among residents by actively listening to concerns and implementing improvements based on feedback.
- Improved shelter cleanliness by supervising chores performed by residents on a rotating schedule according to established guidelines.
- Collaborated with case managers to develop individualized service plans for each resident, addressing their unique needs and barriers to selfsufficiency.
- Ensured an orderly living environment by conducting room checks, resolving conflicts, and addressing maintenance issues promptly.
- Connected residents with community resources such as employment opportunities, healthcare providers, housing programs, and educational institutions to promote long-term stability.
- Assisted in maintaining a safe and secure environment for residents through regular facility inspections and enforcing rules and regulations.
- Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
- Encouraged resident accountability and self-sufficiency through consistent enforcement of rules, expectations, and consequences for noncompliance.
- Developed and maintained relationships with community organizations and agencies.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
QMAP
Good Samaritan Society
04.2012 - 05.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted healthcare professionals in administering treatments and monitoring patient progress.
- Ensured proper sterilization and maintenance of medical instruments and supplies.
- Collaborated with interdisciplinary teams to enhance patient care quality and efficiency.
- Trained new staff on protocols, safety procedures, and equipment usage standards.
- Reduced medication errors by diligently reviewing prescriptions for accuracy and potential drug interactions.
- Utilized specialized software systems for efficient prescription processing, inventory management, and patient records maintenance.
- Supported the development and implementation of innovative patient education materials designed to promote medication adherence and positive health outcomes.
- Assisted in developing departmental policies and procedures, contributing to a safer work environment for all staff members.
- Improved patient care by accurately preparing and dispensing medications in a timely manner.
- Ensured compliance with federal, state, and local regulations through meticulous record-keeping and reporting procedures.
- Increased patient satisfaction by providing clear medication instructions and addressing any concerns or questions promptly.
- Streamlined the medication distribution process, ensuring accurate documentation and timely delivery to patients.
- Collaborated with healthcare professionals to optimize patient treatment plans and achieve positive outcomes.
- Continuously updated professional knowledge through participation in training programs, reading current literature, attending conferences, or engaging in other educational opportunities related to the field of pharmaceuticals.
- Assisted in managing controlled substance inventory, adhering to strict guidelines for storage, distribution, and documentation to ensure legal compliance.
- Safeguarded patient privacy by adhering to HIPAA regulations when handling sensitive medical information.
- Performed routine equipment maintenance tasks to guarantee the accurate and efficient operation of all pharmacy equipment.
QMAP
Shamrock Manor
08.2010 - 04.2012
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted healthcare professionals in administering treatments and monitoring patient progress.
- Trained new staff on protocols, safety procedures, and equipment usage standards.
- Reduced medication errors by diligently reviewing prescriptions for accuracy and potential drug interactions.
- Utilized specialized software systems for efficient prescription processing, inventory management, and patient records maintenance.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Improved patient care by accurately preparing and dispensing medications in a timely manner.
- Ensured compliance with federal, state, and local regulations through meticulous record-keeping and reporting procedures.
- Increased patient satisfaction by providing clear medication instructions and addressing any concerns or questions promptly.
- Streamlined the medication distribution process, ensuring accurate documentation and timely delivery to patients.
- Collaborated with healthcare professionals to optimize patient treatment plans and achieve positive outcomes.
- Continuously updated professional knowledge through participation in training programs, reading current literature, attending conferences, or engaging in other educational opportunities related to the field of pharmaceuticals.
- Assisted in managing controlled substance inventory, adhering to strict guidelines for storage, distribution, and documentation to ensure legal compliance.
- Safeguarded patient privacy by adhering to HIPAA regulations when handling sensitive medical information.
Education
GED -
Colorado State University
Fort Collins, COSkills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Punctual and dependable
- End-of-day processes
- Balancing transactions
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Guest services
- Time management
- Teamwork orientation
- Safety and security procedures
- Policy compliance
- Hospitality service expertise
- Oral and written communications
- Room charges
- Checking guests in and out
Certification
- Narcan Certification
July 2022-Present
- First Aide Certification
July 2022-July 2025
- CPR
July 2022-July 2025
- AED Certification
July 2022-July 2025
- QMAP
January 2010-January 2017
Interests
Timeline
Night Auditor
Candlewood Suites Hotel
03.2025 - 05.2025
Shelter Monitor
The Salvation Army
03.2022 - 03.2023
QMAP
Good Samaritan Society
04.2012 - 05.2013
QMAP
Shamrock Manor
08.2010 - 04.2012
GED -
Colorado State University