Heidi Koch

• Adhered to safety guidelines while performing construction tasks to minimize injuries and accidents onsite.
• Improved customer satisfaction by ensuring a clean and organized work area throughout the remodeling process.
• Managed and completed electrical work for lighting updates, ensuring a safe and well-lit shopping environment for customers.
• Enhanced store appearance by executing various remodeling tasks, including electric price tags fixture updates.
• Assisted in post-remodel cleanup efforts, leaving the store in pristine condition and ready for business operations to resume seamlessly.
• Maintained consistent communication with management and coworkers, updating them on project progress and any issues encountered.

Implemented creative solutions to maximize storage space during the merchandising phase of the remodel process.

• Compared received packages against shipping documents.
• Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
• Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
• Maintained accurate inventory records, ensuring timely reordering of products to avoid stockouts.
• Supported a positive work environment by fostering strong teamwork among staff members and addressing concerns promptly.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Performed routine maintenance checks on material handling equipment, reporting any issues promptly for repair or replacement.
• Reduced product damage by implementing proper storage techniques and handling procedures.
• Boosted productivity with effective communication between team members and proper delegation of tasks.

• Developed accurate estimates for potential clients based on their unique requirements and desired outcomes.
• Utilized advanced tools and equipment to increase productivity while upholding safety protocols on job sites.
• Managed project budgets effectively, minimizing costs while maintaining high-quality workmanship.
• Increased profitability by negotiating favorable contracts with suppliers for materials at reduced rates.
• Streamlined project timelines for improved efficiency with strong organizational skills and attention to detail.
• Cleaned and maintained tools, equipment and worksites. Stocking and removing shelfs.

• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
• Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
• Identified safety hazards and notified management to determine proper resolution of issues.
• Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
• Recognized defective material and reported issues to management to facilitate prompt resolution.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
• Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Used pallet jacks to move items to and from warehouse locations.

• Temporary assignments doing customer service, data entry, office and mailing projects.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.

• Maintain staffing operations for several hospitals by obtaining daily staffing requests to fill them effectively.
• Uphold accurate tracking system for staff over a variety of shifts to maintain credentialing for organizational requirements and monitor shifts worked.
• I assisted our staff with preparing them for interviews, orientation, competency assessments, schedules or vacations, and verify payroll.
• Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
• Developed precise guidelines for position qualification requirements and rating system to measure and identify best-fit candidates.
• Liaised with HR management to devise and update policies based on changing industry and social trends.
• Met with HR Managers to ascertain current and long-term staffing needs.
• Accomplished strategic workforce planning, new employee onboarding, labor relations and health benefits administration.
• Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase.
• Addressed employee harassment allegations, work complaints and other concerns diligently.

• Conducted recruiting, employee relations, benefits administration, FMLA/OFLA compliance, information system maintenance, new employee orientation, interviewing, Cobra, workers compensation, payroll, licensing tracking, and special projects.
• Developed and implemented hiring criteria and employment selection assessments to improve staffing quality.
• Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
• Coordinated training schedules and filed crucial administrative paperwork.
• Held exit interviews and documented information discussed with employees.
• Conducted background checks, reference checks and employment verification.
• Completed reports and employment forms such as I-9 and W-4.
• Fostered culture of flexibility and acceptance by maintaining open communication with personnel, factoring team perspectives into new strategies.
• Engaged in data collection, identifying organizational needs and development solutions.
• Conducted benefits administration for benefit-eligible employees.

• Maintained employment policies, HRIS system, recruiting, employee orientation, selection, retention, interviewing, benefits, payroll, hiring procedures, laws governing employment, and license/certification reports.
• Liaised with HR management to devise and update policies based on changing industry and social trends.
• Managed full-cycle human resource operational activities to ensure maximum HR employee performance.
• Assessed and filtered resumes from potential job candidates to identify qualified individuals.
• Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
• Advocated on behalf of personnel by gathering feedback and urging managers to actively identify and pursue conflict resolutions.
• Prepared employees for assignments by establishing and conducting orientation and training programs.

• Enforced compliance with federal, state and local employment regulations and laws from EEO to ADA.
• Assisted with outreach and recruitment activities to acquire qualified talent.
• Planned and conducted new employee onboarding.
• Supported employees with benefits enrollments by guiding process and answering questions.
• Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
• Purchased items and took inventory regularly to maintain proper supply levels.
• Recruited, hired and developed personnel to align with company revenue objectives.
• Alleviated staff shortages by ensuring appropriate numbers of employees were scheduled for each shift.
• Hired, trained and motivated employees to meet company goals for revenue and profit.
• Promoted readily available supplies by procuring items and taking inventory regularly.
• Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
• Hired, onboarded, trained, screened, and released employees.
• Recruited, trained, screened, and dismissed employees.
• Completed onboarding and new hire orientation for employees.
• Assessed and filtered resumes from potential job candidates to identify qualified individuals.

• Developed management and problem solving skills, organized and supervised employees, conceptualizing tasks, motivating others, scheduling work sessions, and coordinating the efforts of 20 drivers in reaching their goals.
• Complied with company policies, objectives and communication goals.
• Established and enforced clear goals to keep employees working collaboratively.
• Conducted evaluations and reviews for employees.
• Realigned workflows with changing business demands by evaluating processes and employee strengths.
• Resolved customer complaints and adjusted policies to meet changing needs.
• Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
• Provided ongoing training to address staff needs.
• Developed position rotation to support continuous improvement and operator development.
• Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
• Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
• Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
• Identified and corrected performance and personnel issues to reduce impact to business operations.