Heidi Koepsel

Dynamic and dedicated volunteer with a friendly, positive attitude, honed through experiences at Gifford Middle School and Olympia Brown School. Proven ability in customer service and teamwork, successfully organizing events and maintaining efficient environments. Strong problem-solving skills complemented by effective communication, ensuring engaging and smooth-running programs.

M & I Bank - Universal Teller , Handling large sums of currency , travelers checks , money orders , cashiers checks , cash advances , receiving utilities bills , property tax payments , as well as balancing coin machine and safety deposit box check in and out . I worked there from April 1992 threw Sept 1995.

Bank One -Customer Service,  Responsible for large volumes of telephone calls resolving issues, explaining Bank rules  and regulations  , New account information, authority to issue refunds , make transfers from accounts , help balance checking account, worked closely other departments of the bank  , knowledge of incoming calls from switchboard . I  worked there from  Sept 1995 threw 1997.

H&R Block-Prepared clients taxes , handled IRS letters to resolution , giving clients information on resources  for state and federal programs available to them , was receptionist relief periodically when needed . I worked there Dec 2010 - April 2014 .